Discrepancy when tracking distance on Series 4

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Loau1981 Author

Level 1

4 points

Discrepancy when tracking distance on Series 4

Can anyone help me figure this out? My wife and I take long walks, pretty much every day . We tend to make a competition out of everything to the point that we start and stop our watches at the same time. For some reason, 9 out of 10 times I've noticed that her distance tracking has estimated that she has walked more than I have after our walks, even though we are walking side by side. I would understand if would understand if we were talking about calories burnt, but this is distance. The distance should be the same no matter what. For instance this morning we went for a 2 hour walk and I came out at 5.29, yet her result stated 5.45. What the heck?

Apple Watch Series 4, watchOS 6

Posted on Apr 28, 2020 11:20 AM

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Answer 1

Top-ranking reply

Grey360

Level 1

100 points

Apr 28, 2020 4:51 PM in response to Loau1981

Hi there,

Try following these steps on the iPhone to solve your issue:

Go into Settings > Privacy > Make sure that Location Services are on.
Scroll down and tap Apple Watch Workout > While Using the App.
Continuing on from the previous step, go back a step and scroll down. Tap System Services and make sure that Motion Calibration and Distance is turned on. This will change the setting on your Apple Watch as well.
Exiting out of the Settings app, now enter the Watch app on the homescreen.
Scroll down and tap Privacy > Reset Fitness Calibration Data.
Shut down the Apple Watch and then shutdown your iPhone. Wait 10 seconds before turning on your iPhone.
After the iPhone has finished turning on, start up the Apple Watch. This should've hopefully fixed your issue.

If you're still having trouble, by all means reply to this thread.

Grey360

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Answer 2

Grey360

Level 1

100 points

May 4, 2020 4:57 PM in response to Loau1981

Hi Loau1981,

What a shame! I was hoping that would work. In that case, can you please confirm if you have Activity enabled on the Watch? You can check this either by searching for ‘Activity’ on your iPhone or looking for the 3 rings app on your Watch and going into it.

Grey360

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Answer 3

Loau1981 Author

Level 1

4 points

May 4, 2020 9:13 AM in response to Loau1981

Hi Grey360,

I did try your suggestion, but alas, this did not resolve my issue. After having gone through the suggested steps, I did my first walk and ended up with 4.72 miles walked while my wife who was next to me the whole time had a distance of 4.86. The discrepency makes no sense.

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