15" 2016 MacBook Pro Backlight Service Program?

Same issue on my 15" machine. Problem appeared yesterday after 5 years of my purchase. My mac is still as new. Apple refusing to repair it for free is a hit in the face. I'm definitely not recommending any Apple device anymore. We, the customers, having to pay for a design flaw is not right at all!

IMHO Apple is no longer a hardware focused company. They are a content provider. Additionally, year after year, the most loyal consumers of any brand are Apple users. We just keep buying up their products regardless of quality or functionality. As such, the company has absolutely no incentive to be concerned about a little design flaw that has caused thousands of users so much frustration. They figure that it's been 5 years since the machines first went into service and eventually all of the users with this issue will have moved on and Apple will escape without doing anything. It's truly a shame. I used to sell Apple computers many years ago and this NEVER would have flown with the management back then. There was a pride in their products that just doesn't exist anymore. But that doesn't seem to bother anybody but those of us who purchased a 2017 MacBook Pro 15".

I have 15 inch MacBook Pro 2016 model. When I open the lid of the laptop more than 45 degrees then the whole screen becomes black. This is the same backlight issue which is found in 13 inch 2016 models for which Apple has introduced free repair program. This is a serious design flaw by Apple which is present in 15 inch models also and thousands of people are facing it all over the world. Please repair my model for free by including 15 inch models also in this free repair program, as this is a serious design flaw by Apple faced by both 13 inch and 15 inch MacBook Pro 2016 models.

Very dissatisfied with Apple services.

Awaiting a quick response.

Being affected with the same screen problem, I have 2 questions:

• It has been clearly said to me, this community is users only, no Apple supervision. So why an answer can be "Apple Approved"?
• I am receiving, in my mail, answers that are posted in this thread , but they are never visible in the answers flow on this page. They are only facts and are definitely helpful for customers. Why are they deleted, i.e. can't Apple cope with the reality?

Im trying to explain how to make Apple repair for the 15inch version with the flexgate issue in the UK but my comments keep being deleted. Very shameful. Anyone know another way to reach you guys using another platforma diffeent than discussion.apple.com? Cheers

Dr Jack L

I got your explanation in the email notification for your post however it seems to have been deleted/hidden again. Thank you very much. It was a very thorough response and will be very helpful. I'll let you know how I get on.

Same issue here. 2017 MacBook Pro 15" with Touch Bar. 3 months after the keyboard was replaced under their free repair program, the backlight was initially with weird color and now could not turn on after being opened at an angle > 90 degree.

Being an apple user for almost 20 years and this is just sad.

Unfortunately, me too. All of my apple products I have been using so far (about 25 years) still work or I was able to resell. Whats wrong with this weird replacement program only for 13inch?! So a laptop worth 3200€ is trash after 4 years because of a cable you can't exchange?! I´m afraid I will have to turn my back on apple. Windows machines cost half the price and last double the time. Really really a big shame apple has become a lifestyle product with low quality. What a shame

I have exactly the same issue on my Macbook Pro 15 2017 it has pink bands On the screen and is now unusable.

it is clearly a cable problem because when the screen was half closed it was fine.

Apple have refused to replace the screen.

I am having the same issue here with the display not working after opening >30 degrees and Apple is refusing to repair the 15" laptop. Incredibly frustrating to expect me to invest another $750 in a machine I already had to replace the keyboard and display on before.

The same issue is happening to my Mbp 15 inch 😑😑

I do not know why the 13 inch is so different than the 15 inch!!

Apple must consider covering the 15 inch in the service program exactly like the 13 inch... 😒😒😒

I have just had exactly the same issue with my MacBook Pro 15.6 2017 leaving me without a computer on holiday and been quoted 800 pounds to fix.

Disgusted at the treatment I am receiving. Apple hardware seems to be far to fragile and poor quality to use frankly.

Will probably move off ASAP now, Big Sur broke important applications too.

I have the same backlight issue. I called Apple twice and spoke with manager once. I tried to explain to them that making me pay for the entire screen assembly was unfair because everything else in it was in perfect working condition. In short, they told me to f*** off.

Yeah I have a perfectly good $2500 Mac Pro now just sitting collecting dust because of this flex gate problem, And my thoughts are… Why pay Apple $800 to fix the screen when a brand new one cost just a little bit more. Seems like such a scam. I would love more than anything if another company came out with things close to Apple. I believe I would switch immediately.

I just had the exact same issue with my 15”. I don’t know why they would cover the 13” model and not the 15” model. They have already admitted that there is an issue with that year’s MacBook. I don’t know whether I should repair my laptop and hope that management will change their mind and reimburse me, or start over with an entirely new computer. Customer service was horrible and entirely unhelpful. I don’t know if I can buy another Apple product given this experience.