15" 2016 MacBook Pro Backlight Service Program?

At this point it feels like they are just going to ignore it until people get tired of complaining about it. After all, where are we going to go if not Apple? They know that and they don't give a rip. It's pretty sad. Years ago I used to sell Apple computers and they were a very different company. Of course corporations change with expansion and the incredible success that Apple has had. But there should still be at least some kind of effort to keep loyal customers happy.

@Apple- please extend your MacBook Pro Display Backlight Service Program TO INCLUDE 15 INCH MACBOOK PROS.

After 3 calls to Apple Support & a trip to Best Buy & the Apple Store (which was conveniently closed to all customers except those purchasing the new iPhone 12,) It was determined that I would have to pay between $690-$850.

The fact the difference between 2 inches would cost me almost as much as a new Macbook is disturbing (albeit convenient for the company.)

I bought my 15 inch in the same time frame as when the service program states the manufacturing problems happened (b/w October 2016 and February 2018.) It's the same 2016 version with 4 Thunderbolt Ports. Even at the end of the feedback survey I took after my customer service calls, where it asks what type of computer I own, Apple groups them as "13 & 15 inch Macbook Pro," showing that the company clearly doesn't think there's a major difference between both models.

Please extend the Backlight Service Program to include 15'' Macbook Pros. There's clearly little difference in the make and model and 2 inches are really expensive to justify not including this type of computer in the repair program.

@Apple- PLEASE INCLUDE 15 INCH MACBOOK PROS IN THE MACBOOK PRO DISPLAY BACKLIGHT SERVICE PROGRAM.

After 3 calls to Apple Support & a trip to Best Buy & the Apple Store (which was conveniently closed to all customers except those purchasing the new iPhone 12,) It was determined that I would have to pay between $690-$850.

The fact the difference between 2 inches would cost me almost as much as a new Macbook is disturbing (albeit convenient for the company.) 

I bought my 15 inch in the same time frame as when the service program states the manufacturing problems happened (b/w October 2016 and February 2018.) It's the same 2016 version with 4 Thunderbolt Ports. Even at the end of the feedback survey I took after my customer service calls, where it asks what type of computer I own, Apple groups them as "13 & 15 inch Macbook Pro," showing that the company clearly doesn't think there's a major difference between both models. 

Please extend the Backlight Service Program to include 15'' Macbook Pros. There's clearly little difference in the make and model and 2 inches are really expensive to justify not including this type of computer in the repair program. 

grimiart wrote:

Apple! Are you reading these postings? PLZ, YOU MUST READ AND ACT!!!

No, Apple does not read here. The Apple Support Communities site is purely a peer-to-peer facility for users to share knowledge.

Even my MacBook Pro 2016 has the same problem. And irony is, they are not acknowledging that it is a defect from their side and not the users fault. I blindly purchased this costly thing believing that apple is all about quality and trust. They are now quoting 800$ for display replace. It is ridiculous. Apple should roll out the 15 inch program ASAP.

Apple doesn't really want to be a hardware company anymore. Or at least it doesn't seem that way given their complete lack of support for their devices. They want to become Netflix and make their money more passively by TV shows and Music and all the content that every other big company is putting out there. They spent a ton to start up Apple TV productions and are dedicated billions to new programming in order to build a library that they can amortize over the next however many years. So, us little single users of their equipment are left out in the cold. And, what really sucks, is that there is no legitimate competition for their hardware as it is all wired into their ecosystem and ties together. So, we either suck it up or we suffer the slings and arrows of the PC.

My 2016 15" MacBook Pro recently started with the spotlights at the bottom of the screen. I am an Apple computer user since 1984. I have never had a problem as bad as this design flaw. My 2000 clamshell macbook still works. If Apple does not fix my computer they have lost me as a customer.

My backlight for my 2016 15” MacBook Pro went out too and they’re still only covering recalls for the 13”. It’s ridiculous. It’s a known problem for this MacBook. They want me to pay $670 to replace my screen..

The same with me. MacBook Pro from Sep 2017. Suddenly backlight stoped without any reason. Exactly the same as most here. above 45º goes off. Its ridiculous for a brand such as Apple. Its obviously a design problem. In store they asked me 750€!

I have taken my Macbook pro 15" to the support center. The initial evaluation cost is estimated to 65000 Rs. As per the support this macbook pro is not under flexgate issue. Any suggestions?

Regards

Frank

I have contacted apple support and spoken to Mark. Though I specified as exception, I did not get any exception. What is the process/procedure to get this repaired without paying any cost? I have contacted apple support authorised dealer in Bangalore, Koramangala, but no help on this.

Regards

Frank

Hello servetas,

Can you please tell me the process? I have the exact problem here wit 15" 2016 MBP,

Where did you get the Exception form filled and all that stuff?

Hope you can help.

Thank you, have a great day.

Best regards.

My 2017 Macbook Pro 15" just started having the flexgate problem. I can't lift the lid beyond around 45 degrees before the screen goes dark. I've checked the problem online and it is obvious that there are many people having the same issue with their 15" Macbook Pros. It's simply inexplicable that Apple is not accepting responsibility for this problem on its 15" models when it has owned up to the exact same issue on the 13" models. Come on Apple, as a long-term and loyal user of your products, I find this insulting and completely unfair.

Exactly the same problem. It's unbelievable what Apple is doing. I can't believe they do this to long lasting customers. Not a good road to go. Anyone is having any reply from Apple? any perspective they fix this obvious tech problem?

I recently got the same issue. Out of a sudden, my screen just had become black and since this moment it only works when it is open to 30 degrees. I have a Macbook Pro 2017 15". I can't believe Apple tries to ignore a known bad design issue and enforces us to pay $850 repair for the $3K laptop. It's unbelievable.