15" 2016 MacBook Pro Backlight Service Program?

I had the exact same issue. I contacted Apple Support over the phone and was told the 15-inch isn't covered because it's a 'different component' that's causing the issue compared to the 13-inch. I don't believe it whatsoever.

This happened to me soon after I started using my MacBook with a laptop stand. It raises the laptop so that the screen is higher but you have to open it to the maximum. I wonder if others also experienced this problem after using a similar stand. Though, it does not excuse Apple. If their screen normally opens 120 degrees or whatever, that should not cause the wires to break.

its a obvious design problem. can not believe Apple won’t fix this problem. Need to insist to Apple open a fixing program as they did for 13”.

@DrJackL (aka jam2111)

perhaps your could use: https://appleissues.net/

And Apple also said that they have not seen this problem in other devices so far and hence its not included in the program

I just had the exact same problem with my 2016 15-inch MBP. I have had Apples for a very long time and I am surprised at how they are handling this issue: i.e. free repair only for 13" and not for 15"!

It is *very* clearly a design defect for the 15" as well as for the 13" and Apple should do the right thing to all of us.

I hope that many 15" owners with this problem will send their feedback to apple so that they extend the free repairs to us as well!

I am having the SAME issue with my MacBook Pro. There's no way I'm going to spend "$600" (read that in another thread) to have it repaired when it's a well known issue- is that really show much it costs? Can anyone share what they said?

I was quoted $800 a month ago for backlight/cable- not even worth it. What's worse is you can't even go in to an Apple store to have it looked at and where I'm at I had to wait 3 weeks for a new computer. It's really crooked what apple has done about the well known issue.

My computer which was bought in June 2017 new is a MacBook Pro 15” 2017 2.8Ghz and has had no problems so far until now is also having the flex cable issue where backlight comes on while opening the display and turns off once the screen is opened beyond 30 degrees. This is highly frustrating that we are expected to front an expense of what is clearly a design flaw with their hardware.

Exact same problem with my 15" 2016 MacBook Pro. Problem was intermittent earlier and did not care to take it for service. Apple care expired on Dec2019. Apple refused to fix it. Hope to see they extend the 13" program to 15" as well.

I have a same problem with keyboard error issue on my MBP 15" 2017. When I replaced entire keyboard in a local authorized repair store, that symptom has gone for a few hours. I am waiting Apple open a program for this case.

I have the same issue with my 15" and of course it is the cable. My machine is out of warranty and it presents with the same exact issues as the 13", ie. spotlighting leading to a blank screen at greater than 40 degrees open. Unfortunately my entire business was transferred onto that Mac and with things as they are, $800 is just not in the cards for me to spend on a new screen. Here's hoping the fine folks up north will hear our cries!

Sorry to hear. Same, its my business...I got a lcd tv and used it as a desktop for a few months before paying the piper. Hope for a eventual refund but had to be mobile and phone couldn’t fill the gap anymore.

I've been a customer of Apple since 1986 and was an apple sales associate for 5 years. I have never in my life seen anything that is such a blatant failure in customer relations from this company. It's shocking and sad. You figure when you buy a computer that costs upward of $3000 you are going to get a machine that is free of defects that will render it useless after a couple of years. Just saying.

That's not 'the thing' at all. In fact it's a vacuous answer masquerading as being useful.

The victim of Apple design flaw asks for a route to have Apple carry the responsibility, and your answer is for the victim to carry the responsibility with only an unsubstantiable hope of a reversal later on. You might more honestly suggest: Just take it on the chin.

I don't know how you made Level 4