15" 2016 MacBook Pro Backlight Service Program?

Please use this link to report your issue so we let apple know 2017 MBP is having the same issue https://www.apple.com/feedback/macbookpro.html

I sent a legal notice and their Executive Liaison called to state that they 'cannot guarantee the life of a tech product' and hence are not liable for restitution.

I am moving forward with the case.

Got quoted $578 for the parts and $100 for labor in California.

I have the same problem with my 13" 2017 MacBook Pro. Apple hasn't offered an explanation as to why they only cover the 13" 2016 models when the 15" models and 2017 models all have the exact same problem. Similar to you, I have spent hours and hours doing research on the Flexgate issue. This is extremely frustrating!

I have the exact same problem with my 2016 15in MacBook Pro. When I pushed back about them not covering the 15in like they do the 13in they told me the 15in is a different model and does not have the problem and Therefore is not covered. I just had an apple contractor quote it and it will be $800 to replace the whole display. And they will be replacing the faulty flex wire with the exact same one so who knows if it’ll become an issue again. I’m beyond frustrated as I baby my laptop and have only had it for 3 years

I am from Greece and I have for 2 months now the exact same problem with the MacBook Pro 15 01/2017. I sent the laptop to apple Greece and while they know the problem they can not do anything because there is no official service program for the MacBook Pro 15

Yes. I heard this impression from other Apple staff too. The company used to inspire users, now they're switching the purpose of the Apple Ecosystem around to latch users into monthly subscriptions for services.

The commercial model of a one-off fee to buy something you own and use for year (without further charge) is out !

Our only option for this fault in the UK is to make a small claim through the courts to Apple Distribution in Uxbridge.

I got my 15 inch Macbook Pro (A1707) in 2017. Two months ago, I noticed the usual backlight issue with my screen. I got in touch with Apple Support and they asked me to send it to an authorized service provider. I was not closed to an authorized service provider and I did not have the time to send my laptop to them as I use it for business.

Yesterday, the screen stopped working. I visited the authorized service provider and the price I was quoted was 850€ because of the backlight issue. They informed me that it is not covered snd I should pay for it.

Apple should take special care of that and it seems that it is a very ordinary issue among a lot of Macbook pro 2016 owners.

ps: the image attached shows the issue which was noticed two months ago. The screen does not turn on now.

Same issue. MBP touchbar 15" 2016 6 months out of AppleCare. Genius Bar claimed it had a problem they could determine and wanted almost $700 for a "fixed price blanket repair". My teenage son determined it was a backlight issue using a flashlight. Crazy. If the Genius Bar had told me the real issue at least I would have been able to use it with a remote monitor. Thankful to my son for figuring it out before I recycled it.

I bought my Mother's 13'' MPB 2016 about a month before I replaced my old MPB with a 15" MPB 2016. Just before Christmas the usual service request came in re her screen not working - after getting the laptop to work with an external display, a bit of research, I found the 13-inch MacBook Pro Display Backlight Service Program that appears to have been started ion 15 January 2021. Delighted we are now waiting for COVID restrictions to ease so we can get an appointment with apple.

However - Today, I now have the same issue with my 15" MBP - complete backlight failure. If I could look out the receipts the MBPs were almost to the day, the same age as each other when this happened. I will keep an eye out for this programme being extended to the 15" and take both laptops into the Apple Store when it re-opens. Luckily I have an external display - my mother isn't so fortunate.

I am waiting for Apple to extend the Flexgate repair program to the 15.6 models ...2017 MacBook pro.

In the meantime I purchased a 15.6" USB portable display ($125. on Amazon) and velcro it over my retina display so I can continue to use the macbook pro I paid $2700.00 for. ..... Another option is if Apple is will to sell me an extended warranty service contract the I will use it to repair my MacBook ..... I think that's a fair settlement

I got the same issue today on my 15'' 2016 MacBook Pro. I worked on it this morning, then I started the screensaver and went to have breakfast. Came back and my backlight was off and never went on again. I can only see the screen partially with a strong flashlight, so now I can at least back up my files (with one hand on flashlight and the other on trackpad).

I just want to say how disappointed I am by Apple ignoring this issue. I've been a happy Apple user for 25 years and this is the worst Apple product I've had. I'll rather buy the 2015 non-touch bar model than spend money on fixing this one.

I have this exact problem. I took it into an apple store because now my laptop screen fails when it opens to 90 degrees. They said the repair is ~$600. this is a major problem since it was a design flaw that was detected on the 13" and they only stopped the 15" because the class action was dismissed.

I am now in the process of replacing all of my apple products with Android base and Microsoft base. Difficult change since I love apple, but I feel if a company doesn't take care of its client there is no need to stick with them.

You ask, "Why did apple choose only to repair and fix the 13" MacBook Pro Model and not the 15"?" Well it's obvious. They knew it was the same problem but also knew that they don't sell nearly as many 15" models. SEE BELOW. Their top sales are all in 13" MacBook Pro's. It's not that they didn't acknowledge the issue with the 15", it's that they didn't care to fix it because they thought just taking care of the Majority of 13" where the most complaints were coming from would make the issue go away. In essence they were right and played us all. All of us with the 15" and this problem could have been as loud as we wanted about the issue, there just wasn't enough of us for them to care. The list below will show you the best selling MacBooks and unfortunately the 15" isn't even Top 4.

BEST SELLING MACBOOKS

#1. Apple 13-Inch MacBook Pro 4GB of RAM and 500GB of Storage.

#2. Apple MacBook Pro MD313LL/A 13.3-Inch Laptop.

#3. Apple MacBook Air 13.3-Inch Laptop MD760LL/B, 1.4 GHz Intel i5 Dual Core Processor.

#4. Apple MacBook Pro MB990LL/A 13.3-Inch Laptop.

Took My 2016 MacBook Pro to the Apple store to have a technician look at it. He verified that my laptop was having the same problem as the 13 inch MacBook Pro's having the same issue. However, he told me that the repair would cost somewhere around 700-800 dollars because Apple has not included the 15 inch MacBooks in the replacement program. I called apple customer service and spoke with someone higher up and she was more interested in finding the figuring out which technician helped me to reprimand him for having me to call her than she was in addressing my problem. She also declined to assist me in any way with this screen repair except for making me shell out all the money for getting it fixed. All we can do is sit back and wait for Apple to be forced into covering the repairs by the legal system since they are obviously not going to voluntarily cover the screen replacement..