15" 2016 MacBook Pro Backlight Service Program?

I am having the SAME issue with my MacBook Pro. There's no way I'm going to spend "$600" (read that in another thread) to have it repaired when it's a well known issue- is that really show much it costs? Can anyone share what they said?

I was quoted $800 a month ago for backlight/cable- not even worth it. What's worse is you can't even go in to an Apple store to have it looked at and where I'm at I had to wait 3 weeks for a new computer. It's really crooked what apple has done about the well known issue.

My computer which was bought in June 2017 new is a MacBook Pro 15” 2017 2.8Ghz and has had no problems so far until now is also having the flex cable issue where backlight comes on while opening the display and turns off once the screen is opened beyond 30 degrees. This is highly frustrating that we are expected to front an expense of what is clearly a design flaw with their hardware.

I have a same problem with keyboard error issue on my MBP 15" 2017. When I replaced entire keyboard in a local authorized repair store, that symptom has gone for a few hours. I am waiting Apple open a program for this case.

I have the same issue with my 15" and of course it is the cable. My machine is out of warranty and it presents with the same exact issues as the 13", ie. spotlighting leading to a blank screen at greater than 40 degrees open. Unfortunately my entire business was transferred onto that Mac and with things as they are, $800 is just not in the cards for me to spend on a new screen. Here's hoping the fine folks up north will hear our cries!

Sorry to hear. Same, its my business...I got a lcd tv and used it as a desktop for a few months before paying the piper. Hope for a eventual refund but had to be mobile and phone couldn’t fill the gap anymore.

I have the exact same problem with my 2016 15in MacBook Pro. When I pushed back about them not covering the 15in like they do the 13in they told me the 15in is a different model and does not have the problem and Therefore is not covered. I just had an apple contractor quote it and it will be $800 to replace the whole display. And they will be replacing the faulty flex wire with the exact same one so who knows if it’ll become an issue again. I’m beyond frustrated as I baby my laptop and have only had it for 3 years

I've been a customer of Apple since 1986 and was an apple sales associate for 5 years. I have never in my life seen anything that is such a blatant failure in customer relations from this company. It's shocking and sad. You figure when you buy a computer that costs upward of $3000 you are going to get a machine that is free of defects that will render it useless after a couple of years. Just saying.

That's not 'the thing' at all. In fact it's a vacuous answer masquerading as being useful.

The victim of Apple design flaw asks for a route to have Apple carry the responsibility, and your answer is for the victim to carry the responsibility with only an unsubstantiable hope of a reversal later on. You might more honestly suggest: Just take it on the chin.

I don't know how you made Level 4

I’m not sure where I said it was a “customer carelessness issue.” Of course it’s a defect. It’s a design flaw. It’s bad planning. It’s a sorry attempt at early obsolescence. Whatever it is, it needs to be recognized and handled by Apple. Are they hoping that we will all just buy new notebooks since it’s been 4 years and forget bout this? I can’t even trade mine in on a new one which I would love to do.

he same issue happened to me a few months ago. I spent hours trying to work with Apple, but they refuse to acknowledge it’s a defect.

Lucky for us there is a class action lawsuit being filed against Apple for this exact reason. A previous law suit got thrown out because Apple claimed it isn’t a design flaw (however they fixed the cable in future models so they must know). We should all email the lawyers working on this, with enough support we can hold Apple accountable.

lawyer email is:

Read the full lawsuit here: https://www.scribd.com/document/473015271/Stage-Light-Class-Action#from_embed

[Personal Information Edited by Moderator]

At this point it feels like they are just going to ignore it until people get tired of complaining about it. After all, where are we going to go if not Apple? They know that and they don't give a rip. It's pretty sad. Years ago I used to sell Apple computers and they were a very different company. Of course corporations change with expansion and the incredible success that Apple has had. But there should still be at least some kind of effort to keep loyal customers happy.

@Apple- PLEASE INCLUDE 15 INCH MACBOOK PROS IN THE MACBOOK PRO DISPLAY BACKLIGHT SERVICE PROGRAM.

After 3 calls to Apple Support & a trip to Best Buy & the Apple Store (which was conveniently closed to all customers except those purchasing the new iPhone 12,) It was determined that I would have to pay between $690-$850.

The fact the difference between 2 inches would cost me almost as much as a new Macbook is disturbing (albeit convenient for the company.) 

I bought my 15 inch in the same time frame as when the service program states the manufacturing problems happened (b/w October 2016 and February 2018.) It's the same 2016 version with 4 Thunderbolt Ports. Even at the end of the feedback survey I took after my customer service calls, where it asks what type of computer I own, Apple groups them as "13 & 15 inch Macbook Pro," showing that the company clearly doesn't think there's a major difference between both models. 

Please extend the Backlight Service Program to include 15'' Macbook Pros. There's clearly little difference in the make and model and 2 inches are really expensive to justify not including this type of computer in the repair program. 

I am from Greece and I have for 2 months now the exact same problem with the MacBook Pro 15 01/2017. I sent the laptop to apple Greece and while they know the problem they can not do anything because there is no official service program for the MacBook Pro 15

grimiart wrote:

Apple! Are you reading these postings? PLZ, YOU MUST READ AND ACT!!!

No, Apple does not read here. The Apple Support Communities site is purely a peer-to-peer facility for users to share knowledge.