15" 2016 MacBook Pro Backlight Service Program?

Yep - thats what has happened so far here too....

I was also told to f*** off. I have been on calls to them and managers and you can hear the shame in some of their voices...I am in France dealing with the UK services.

I am facing the same problem in my 2017 macbook pro. Do you find any solution.

I'm also facing the same problem. Vertical lines in my 2017 macbook pro. Apple service centre also denied me.

They said your model number does not include in this program

Hello

do you mind telling what did you do next? Like you got it repaired from apple or what?

Sitting on a shelf waiting for Apple/Tim Cook to do the right thing

I am having the same problem with my 2017 MBP 15" model. Just posting here. Hoping that apple extends the warranty to 15 inch model.

I have the same problem. Cost me an arm and a leg.

Please Apple enlarge you program to help your loyal customers with a 15" MacBook Pro.

same problem here

Same issue here. 10 pages and they wont extend the Backlight Service Program to the more expensive 15"?

Currently it's an unusable $3000 paperweight, so disappointing.

same problem here.... its sad how my laptop its getting dust in the shelf waiting for Apple to extend the program to the 15" too...

I have the same problem with my 2017 13” MacBook Pro with the FlexGate. I have bought various Apple devices, but I don’t understand why Apple is no responding for the defect in design. I am extremely frustrated that Apple is not taking responsibility and fixing their defect!

DoggiePavlov wrote:

I have the same problem with my 13" 2017 MacBook Pro. Apple hasn't offered an explanation as to why they only cover the 13" 2016 models when the 15" models and 2017 models all have the exact same problem. Similar to you, I have spent hours and hours doing research on the Flexgate issue. This is extremely frustrating!

Service Program—

https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/

All you can do is take it in and have it repaired.

At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.

Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.

Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.

We are not privy to this %, or have any more insight.

A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.

Apple Feedback http://www.apple.com/feedback

A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.

In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/

Outside USA

https://locate.apple.com/country

An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.

"Apple hasn't offered an explanation as to why they only cover the 13" 2016 models when the 15" models and 2017 models all have the exact same problem."

I don't know about that. Not saying it isn't true but Apple covered all MacBooks from 2016 to 2019 for the keyboard debacle, because the issue was based off the exact same design issue. There is a reason why the display cable repair program was limited to the 2016 13" MBP, so unless you know for a fact 100% with proof that the issue is exactly the same you can't make that assumption. At this point you'll have to pay for a repair, but if Apple ever comes up with a repair program for your model they may issue you a refund of your repair you paid for upon request.

I’m not sure where I said it was a “customer carelessness issue.” Of course it’s a defect. It’s a design flaw. It’s bad planning. It’s a sorry attempt at early obsolescence. Whatever it is, it needs to be recognized and handled by Apple. Are they hoping that we will all just buy new notebooks since it’s been 4 years and forget bout this? I can’t even trade mine in on a new one which I would love to do.