Level 1

36 points

15" 2016 MacBook Pro Backlight Service Program?

My 15" 2016 MacBook Pro is having display problems identical to the ones described in the Backlight Service Program for 13" 2016 MacBook Pros (https://support.apple.com/13-inch-macbook-pro-display-backlight-service). Despite the fact that people have reported similar issues across both models elsewhere online (a quick google search for "MacBook Pro Flexgate" shows this), only 13" models are included in the relief program for whatever reason. I am not particularly eager about potentially paying hundreds of dollars for a display repair due to an inherent flaw in the machine that has been openly acknowledged in some models from the same year. I was wondering if there was a reason for this decision to exclude 15" models from the program and if there is anyway to expand coverage for these models?

MacBook Pro with Touch Bar

Posted on Apr 28, 2020 12:27 PM

Top-ranking reply

liamodowd

Level 1

8 points

Posted on Apr 1, 2021 8:24 AM

I took my 2106 MBP 15" for repair and was quoted £550 for the repair. I did point out that it was the same issue as the 13" and discuss that under the Consumer Rights Act a laptop should last longer. When I went to pick it up the laptop had been repaired with a new top and screen for free. It's worth researching your rights and politely pointing out what you know.

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146 replies

May 10, 2021 2:04 PM in response to jam2111

Hello Dr Jack L. I wonder if you would be able to share the general wording and addressee of the letter so that others can take this approach?

May 20, 2021 2:14 AM in response to elduderido

again, as the link is being deleted....do a research for "Fix all MacBook Pro 2016 and later"

Jun 27, 2021 5:22 AM in response to dougah98

I have same issue of Backlight with my 15" Macbook Pro 2016 model

Jun 27, 2021 6:56 AM in response to dougah98

Its about time Apple accepted responsibility and organise a fix.

jitin19

Level 1

4 points

Jun 29, 2021 3:39 AM in response to Sycho1962

I have the exact same issue in my 15" in MacBook Pro. The iCare in my town refuse to repair it and arrogantly denies that such an issue even exist!

Jun 29, 2021 4:22 AM in response to jitin19

Apple care is straightway suggesting to replace the complete Display unit costing approx700$ and display may have same issue in future. What is happening to Apple Company. Really frustrating.

verysoon

Level 1

4 points

Aug 9, 2021 9:14 PM in response to DPJ

So we pay for apple's mistake and hope they admit it later for a refund? seriously?

Sep 9, 2021 2:03 PM in response to Jordan_TT

I have been bitten too. And my posts about this issue get deleted.

Sep 9, 2021 8:03 PM in response to Robert Hancock3

Oh, and the cost for an Apple repair was quoted as ¥78,000 + 10% consumption tax! I declined.

TigrTigr

Level 1

8 points

Sep 17, 2021 12:42 AM in response to dougah98

Same issue: 2016 MBP 15!

Sep 23, 2021 11:49 AM in response to Kentzo2010

The backlight stopped working completely today. The only option now is to use an external screen :/

verysoon

Level 1

4 points

Sep 28, 2021 11:31 PM in response to TigrTigr

which country is this?

Just checking if this f*** off program applicable worldwide or just country specific

TigrTigr

Level 1

8 points

Sep 29, 2021 2:47 AM in response to verysoon

USA

Oct 2, 2021 9:27 AM in response to dougah98

My 15 inch 2016 MBP is almost 4 years old and the issue appeared today. Will visit apple store soon. Hoping to get a positive response from them.

Nov 14, 2021 6:34 AM in response to dougah98

I agree, it is shameful to see Apple going downhill.

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15" 2016 MacBook Pro Backlight Service Program?