iMessage history randomly deleted across all devices for only one contact

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Level 1

25 points

iMessage history randomly deleted across all devices for only one contact

My text history has disappeared for only one contact on my iPhone even though I did not manually delete it. When I logged on to my Macbook and it connected to WiFi the chat history disappeared then too. I’ve checked my settings and keep messages is set to “Forever” and checked storage and I’ve used less than half my memory. My phone is also up to date on software installations and nothings been installed recently. Any ideas how this happened? And how can I recover the messages/prevent it from happening again? Of course the contact is one of the few I can’t afford to lose messages from so this is a major issue. Thanks!

iPhone 6s, 10

Posted on Apr 28, 2020 7:02 PM

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Answer 1

tygb

Level 9

64,628 points

Apr 29, 2020 12:21 AM in response to Bellas221

See these articles https://support.apple.com/en-in/HT208532

https://support.apple.com/en-in/guide/messages/icht20001/mac

Keep messages.

Choose how long to keep message conversations in your account. For example, if you choose 30 Days, your conversations (and all attachments) are available in Messages for 30 days. After that, they are automatically removed.

The box of it should be checked .

Also check out the the number is not blocked https://support.apple.com/en-in/guide/messages/icht1019/mac

If you have blocked it will show in the window , select it and click on subtract sign .

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Answer 2

Bellas221 Author

Level 1

25 points

Apr 30, 2020 4:47 PM in response to tygb

Hi,

Thanks like I’ve said I had already set the messages to not be deleted ever. Today I texted someone else and it started a new message thread deleting all our previous messages and photos but the other texts I responded to didn’t have this happen so it’s now been two contacts.

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Answer 3

May 3, 2020 6:18 PM in response to Bellas221

It shows more messages on the Mac, but deleting and recreating the contact, and turning iCloud Message syncs off and back on so far hasn’t helped on the iPhone and iPads... 💩💩💩

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Answer 4

tygb

Level 9

64,628 points

Apr 30, 2020 11:20 PM in response to Bellas221

Delete those contacts and once again create them https://support.apple.com/en-in/guide/contacts/adrb1f6bae26/12.0/mac/10.15

https://support.apple.com/en-in/guide/contacts/adrbk1515/12.0/mac/10.15

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iMessage history randomly deleted across all devices for only one contact

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