You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID stopped working - can't reset it

Have an iPhone Xr and Face ID stopped working. I removed the "face" and attempted to Set Up Face ID again. When I try to set it up, I get to the "Position your face within the frame" page and my face shows up on the screen. No matter what I do, I can't get beyond that screen - no matter if I circle my head around, take off my glasses, raise/lower the phone, move closer/further - it just tells me to put my face in the frame. I have tried restarting the iPhone, turning face recognition on/of, and everything else I can think of. I have downloaded the most recent updates - using version 13.4.1. Camera works - will take pictures and does show my face when attempting to set up.

Any other suggestions?

iPhone XR

Posted on Apr 29, 2020 11:45 AM

Reply
Question marked as Top-ranking reply

Similar questions

1 reply

Face ID stopped working - can't reset it

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.