macbook keyboard repair program is nothing (should I pay $400 for a just spacebar key)

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soyoung823 Author

Level 1

8 points

macbook keyboard repair program is nothing (should I pay $400 for a just spacebar key)

I bought my MacBook 12 Jan in 2016 but I got the issue for a just spacebar few days ago.
So I contacted apple customer service and they said my MacBook is eligible for free repair program. https://support.apple.com/keyboard-service-program-for-mac-notebooks
However, I visited one apple authorized repair shop but they said it's not eligible since 4 years is little beyond (4/29/2020 today).
I came back and contacted Apple customer service again. All specialists said it's eligible.
But the repair shop said it's not eligible.

Issue:

Apple service said it's eligible for the repair program but repair shop said it's not.

If the keyboard repair isn't eligible, the repair cost $400 should be out of my pocket.

Then I paid a full price for the MacBook 12 and should pay $400 again.

How bad Apple's policy is.

what should I do? should I pay $400 for replacing a just one spacebar?

MacBook

Posted on Apr 29, 2020 5:53 PM

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Answer 1

soyoung823 Author

Level 1

8 points

Apr 30, 2020 9:24 AM in response to K Shaffer

Thanks, Shaffer but it is no use.

Apple just made 4 years restriction that's not very clearly visible and didn't want to spend money for actual action on replacing keyboard. Rather, Apple wants to get my money $400 for this complicating work. How bad it is. I will find some solution to report this issue by Apple to the public.

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