Exclamation point in icloud videos

Does anyone know why several of the videos I have on icloud.com have exclamation points? the newer videos don't but lots of the older ones do.

Posted on Apr 29, 2020 7:13 PM

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6 replies

Apr 30, 2020 5:12 PM in response to Rosi77

Hello Rosi77, 


Welcome to the Apple Support Communities. I understand you're seeing exclamation points on several videos which are stored in iCloud. 


You mentioned this is occurring from the iCloud website. Are you able to view them on any other device which is using iCloud Photos?


If you're not seeing the same exclamation point on other devices, try accessing the iCloud website from another device and see if the same issue occurs. 


If it does, message back with the following information:

  • Were all the videos created with the same device? 
  • Are these slo-motion videos or normal speed?
  • Were they edited? If they were edited, what app were they edited in?


Take care.

Apr 30, 2020 6:31 PM in response to MoonJ.

So some of the videos are viewable on my iPhone but I think many are still missing on my iPhone (but don't show as exclamation !, they just aren't there). I tried accessing iCloud photos on my other devices and they still show the exclamation ! and 0:00. When I click them they play about 3 seconds of sound but no picture. I've figured out that some are Live Photo's and those usually have a viewable match next to them but some of the older ones (all within the last 5 years and taken on iPhone) now say they cannot be opened or are just not on iCloud anymore. It's hard to know what is missing but I know some definitely are e on my

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Exclamation point in icloud videos

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