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I have an older Apple TV which works fine with my 7 year old Smart Tv. Trying to watch a movie on Apple TV having signed up for Apple TV+
Menu & trailer work fine.
as soon as I try and start movie HDCP ERROR Screen appears.
Ive reset the Apple TV, removed and replaced HDMI cables, removed the power from Apple TV and replaced and still have the error.
Help!
I’ve […] removed and replaced HDMI cables
If these are good cables that have been working with commercial content before (thus tested positive for HDCP compliancy), then the issue may be the HDMI port on the TV or on the Apple TV.
HDCP is supported by the hardware or it is not. It shouldn’t change from one show to the other. I can’t think of a mechanism that would cause it to be preferential. It should be the same for Apple TV+ as for e.g. Hulu or CBS or Amazon Prime Video.
I’ve […] removed and replaced HDMI cables
If these are good cables that have been working with commercial content before (thus tested positive for HDCP compliancy), then the issue may be the HDMI port on the TV or on the Apple TV.
HDCP is supported by the hardware or it is not. It shouldn’t change from one show to the other. I can’t think of a mechanism that would cause it to be preferential. It should be the same for Apple TV+ as for e.g. Hulu or CBS or Amazon Prime Video.
Many thanks for your reply.
It’s mighty strange!
The trailer for the film I’ve been trying to watch plays fine; I’ve tried others and they play fine too. As soon as I try to watch the actual movie, I get the HDCP error:
I called Apple support today and they went through a similar list to yours, just not as thoroughly so thank you again.
Hopefully a solution will become apparent.
Best
PR
Thank you for your reply. Strange thing is I see Apple TV, menu, can choose a tv show, watch a trailer for the movie I’m trying to watch but as soon as I push ‘Play’ the movie appears to be starting, black screen with timeline bar at the bottom appears but then the error pops up:
So I’m seeing my Apple TV but not being ‘allowed’ to watch the Beastie Boys film!
i managed to watch a tv show - on normal Apple TV. Very odd!
I would test with another tv so verify if it's the smart tv which is not propper hdcp compatible
https://en.wikipedia.org/wiki/High-bandwidth_Digital_Content_Protection
if it's not then there is nothing one can do really
only hdcp protected drm material will fail if the tv is not compliant, menus and home movies and apps and the likes will work
APPLE TV HDCP ERROR
