I am trying to decrease my storage on my iCloud by removing my old phones from backup. I go to settings, iCloud, Storage and then back-up. I thin click on the old phones that I want to remove, click on delete back-up, click turn-off & delete, and am then told that I cannot delete backup.
Any idea how this can be done as it is eating up lots of storage in iCloud
iPhone 6s Plus, iOS 13
Hi , ok so they have said that there is nothing they can do and they will have to contact apple and get them to remove the back up manually themselves . I have had to go through a lot of stuff to give them access to my apple account. It could take a week for them to do this. So fingers crossed 🤞 but not much good for anyone else as it means you will have to ring them and then will escalate the problem . But also they will realise that this isn’t an isolated issue . Good luck guys
Hi , ok so they have said that there is nothing they can do and they will have to contact apple and get them to remove the back up manually themselves . I have had to go through a lot of stuff to give them access to my apple account. It could take a week for them to do this. So fingers crossed 🤞 but not much good for anyone else as it means you will have to ring them and then will escalate the problem . But also they will realise that this isn’t an isolated issue . Good luck guys
UPDATE...
I have just had a call with Apple regarding this problem, and they asked me to walk through the problem. Well, blow me, I clicked on delete and the old phones actually deleted!!! No more issues with iCloud storage. Hope it works for you too. Please let me know xxx
I currently have a case open with apple. I was on the phone with them for two hours today. They are forwarding my information to their engineers. They are suppose to call me back next week, I will post any info I find out.
Hi,
I am having this same exact issue. I was curious if you have ever found a fix? Thanks
Haven't had any responses yet. May just have to go to Apple Support
I’m expecting a call back this afternoon for the same problem .. I will let you know what they say .. I’m rather agitated 😣😀
That would be great, thank you
Thank you so much, and I hope they get it sorted x
iCloud backup eating up storage
