Forgotten Passcode for My iPhone 11 Pro Max - PLEASE HELP

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Level 1

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Forgotten Passcode for My iPhone 11 Pro Max - PLEASE HELP

I forgot the six digit passcode for my iPhone 11 Pro Max. I know you can erase the iPhone to unlock it, but the problem is most of my info is not backed up.

Is there any way I could unlock my iPhone without erasing the entire thing / backup everything on my iPhone and then proceed with erasing the device with no risks of losing everything?

I have a MacBook Air that is connected to my Apple ID & iCloud. Anything would help at this point. :)

Thank you!

iPhone 11 Pro Max, iOS 13

Posted on Apr 30, 2020 3:12 PM

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Answer 1

Top-ranking reply

kb1951

Level 10

125,075 points

Apr 30, 2020 3:20 PM in response to mikachuu777

If your phone is disabled, it is too late to save anything. See here for what to do: https://support.apple.com/en-us/HT204306

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Answer 2

Apr 30, 2020 4:03 PM in response to mikachuu777

mikachuu777 wrote:

Does anyone think customer service would be able to help? When I was a kid my iPod was completely disabled and they were able to unlock it pretty fast.

No. Apple can't save your data, which is gone. Unfortunately, you're learning a painful lesson. Backing up your phone is beyond simple to be automatic every night as you charge your phone. Not taking advantage of the free simple backup service is most unwise.

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Answer 3

mikachuu777 Author

Level 1

4 points

Apr 30, 2020 3:15 PM in response to mikachuu777

Thought I might add that the reason I'm reaching out here is because the next apple customer service call appointment 6 days from now, and I would definitely need access before that time.

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Answer 4

mikachuu777 Author

Level 1

4 points

Apr 30, 2020 3:22 PM in response to kb1951

It's not disabled yet, as I've only tried a few times to enter the passcode. It is locked but not disabled.

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Answer 5

sberman

Level 10

268,371 points

Apr 30, 2020 3:24 PM in response to mikachuu777

It’s still too late. Backups must occur before catastrophes.

See the article kb1951 linked above.

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Answer 6

mikachuu777 Author

Level 1

4 points

Apr 30, 2020 3:27 PM in response to sberman

I've been to that page, I know how to erase my device to regain access, but I'm really trying to avoid it. :(

Thank you both for your replies.

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Answer 7

BORg529

Level 4

3,064 points

Apr 30, 2020 3:47 PM in response to mikachuu777

No such thing! The answer is same everywhere. You no can avoid it, if you want to get back in iphone. Data is gone, if no back ups.

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Answer 8

mikachuu777 Author

Level 1

4 points

Apr 30, 2020 3:53 PM in response to BORg529

Does anyone think customer service would be able to help? When I was a kid my iPod was completely disabled and they were able to unlock it pretty fast.

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Answer 9

sberman

Level 10

268,371 points

Apr 30, 2020 3:58 PM in response to mikachuu777

mikachuu777 wrote:

Does anyone think customer service would be able to help?

Nope.

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Forgotten Passcode for My iPhone 11 Pro Max - PLEASE HELP

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