Wifi and microphone not working

So suddenly my iPhone 7 stopped taking photos and videos , I tried to restart and then the wifi took around 30 minutes to respond , the toggle won't move and then when I tried calling someone it shows call failed on FaceTime , WhatsApp or a normal call. And then the microphone won't respond and I can't send voice messages to anyone . I then did a hard reset of all settings and content , but it still won't work . It has not fallen or been placed in water

iPhone 7, iOS 13

Posted on Apr 30, 2020 5:45 PM

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5 replies

May 1, 2020 3:10 PM in response to kushagra208

Hi kushagra208,


Welcome to Apple Support Communities. I understand you're experiencing a few technical issues with your iPhone, such as the inability to place calls, the microphone not working properly and the inability to take photos or videos.


Having a fully functional device is important and I'd like to help.


With regard to having issues making a phone call, I suggest following the steps outlined in this helpful article: If you can't make or receive calls on your iPhone Following these steps can also help to establish phone calls with the third party apps. In addition, I recommend making sure that your apps are updated to the latest software version. Here's how: Update apps or use automatic downloads


In reference to the microphone not working, you'll want to follow the troubleshooting steps outlined through this link: If the microphones on your iPhone aren't working


For the camera on your iPhone, these steps can help: If the camera or flash on your iPhone, iPad, or iPod touch isn't working


Please let us know if that helps.


Kind regards.

May 1, 2020 4:24 PM in response to Teddy_B

Thank you for your response ,

the camera is now working but unfortunately the microphone isn't . I have tried the methods mentioned above . The main problem is that microphone is not being detected by the phone somehow because when I tried to record a voice memo , the red button was not responsive and when I started Siri , it did not detect any sound . I even tried making a video but there was no sound recorded . However , when I use bluetooth headsets , I can place calls or record the voice .

The response from microphone is Null , like there is no sound , no static, nothing .And this is why I think I cannot place calls when I am not using the bluetooth headsets .

Kind regards





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Wifi and microphone not working

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