Play purchased iTunes music without Apple Music - getting an error

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Dante2004 Author

Level 1

11 points

Play purchased iTunes music without Apple Music - getting an error

After a few years of paying for Apple Music I recently cancelled it and want to go back to play the music I purchased from iTunes years ago. I can find it in iTunes but when I try to play it I can an error message saying my account isn’t connected iCloud Music or Apple Music. When you click “Ok” a few seconds later it pops up again. The music plays but the error message is annoying.

What am I doing wrong? I just want to listen to the music I purchased!

iPhone 11 Pro Max

Posted on May 1, 2020 2:54 AM

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Answer 1

KMB_12

Community Specialist

May 2, 2020 11:33 AM in response to Dante2004

Hello Dante2004,

Thanks for checking on the Sync Library setting and providing those additional details.

Since the issue persists, you'll want to reach out to Apple Support.

Get Support

Thank you for using Apple Support Communities.

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Answer 2

Dante2004 Author

Level 1

11 points

May 1, 2020 7:00 PM in response to cp from OH

Sync library is on

I did not change my Apple ID.

I did cancel my Apple Music subscription.

All software and apps are updated and current

Why would my payment information be relevant? This is music I purchased years ago.

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Answer 3

cp from OH

Community Specialist

May 1, 2020 6:51 PM in response to Dante2004

Hello Dante2004,

I see that you're getting a pop-up message when trying to listen to Apple Music. I can understand your concern, and I'd be happy to help.

Let's check your setting and make sure that you have Sync Library enabled on all of your devices. The article below will guide you through those steps, if needed.

Turn on Sync Library with Apple Music

If you go through these steps and the issue remains, respond back with some more details. Which version of software are you using? Have you recently changed your Apple ID?

Also, you might double check your payment information.

Change, add, or remove Apple ID payment methods

Thank you for using Apple Support Communities.

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Play purchased iTunes music without Apple Music - getting an error

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