New LG CX OLED with flashing line at bottom of screen when watching content on inbuilt Apple TV app

Happening on the 55 CX when watching episodes of Ted Lasso but only when it buffers to 4K

Interesting. I don't recall seeing a setting called Just Scan. So I'm thinking that either the terminology changed or I don't know where the setting is. Mine LG is a 2019 model. If Just Scan exist with Screen Shift, then it may be a combination of settings versus just one setting that resolves this issue. Seems to me LG should have fixed this a long time ago.

Thanks for posting where Just Scan is. Now I see why I didn't see it. My "Aspect Ratio Settings" is greyed out. I'm using isf expert (Bright Room). Also "AI Picture" is greyed out and turned off. Again, I wonder if it's a combination of settings that bandaid's this issue.

reported the issue to apple and they said their engineer worked on the problem and resolved it but obviously it was not the case since it has not been done at all...I purchased more than 40 movies with apple and these horrible horizontal lines keep flashing on more than half of my movies, both HD and 4K so it is better to avoid byuing anything else unless they fix the problem...seems they do not care about it since one of their idiot advisors suggested changing my internet provider and wrote that my wi fi is too weak!

Agree with the Netflix app on the Apple TV 4K box!!! I forgot why I watch Netflix on the LG internal app lol.

Yes, for my ATMOS setup for some reason the center channel audio hits to the rear speakers when using the Netflix app on the Apple TV 4K box.

So that’s not 1 or 2 BUT 3!!!.......issues with the Apple TV box.

I noticed some other strange behaviour while watching The Morning Show on Apple TV+.

I’m on episode 4 and every episode so far the screen is filled but people on screen look stretched vertically. The aspect ratio on my C9 is set to Original. If I change the aspect to 16:9 the picture remains the same but when I change back to Original aspect I get small black bars top and bottom and the picture looks correct and no longer looks stretched vertically. It’s like the tv doesn’t apply the correct aspect ratio unless I change it then go back to Original. I’ve not had Apple TV+ long enough to test if this happens on other programmes.

I got the the update. Still have the aspect ratio problem, but for me I can still change the aspect ratio to work around the issue. Isn’t greyed our for me (LG CX 55).

I noticed it doesn’t happen if I start the show from the AppleTV home screen (like continue watching X). But if I navigate to AppleTV+ and then select a show the Aspect ratio is messed up.

I’m moving in November going to sell my TV so that’s how the issue gets fixed for me. I’ll definitely test the App on the next TV I get before I purchase it. Tested on two different Samsung TVs played several of my movies that have the line issue on my E9 OLED but no line on the Samsung’s.

Thank you very much for checking.

The trailer is in Dolby Vision for me. What I had meant is that initially, there is no flashing line. However, initially the content is in low resolution. Once the content goes to high resolution (looks to be 4K to me), the flashing line appears for me.

Oh well, I guess I will have to contact Apple Support.

Well, if the only problem you have is a trailer......and it’s name is “Ted Lasso”......I’d say you have nothing to worry about! Lmaoooooo

As long as feature films and shows don’t have the line I’m happy.

Hi Jrod,

it’s the C9 MLB model I believe (the one with the silver stand).

It’s only happening on that trailer however so I’m fussed nor loosing sleep about it lol.

It took a while but we finally have a proper working app!

Anyone know what we need to do to get Apple engineers to investigate it?

true...it does not fix it, just makes the picture bigger with worse resolution