freezed iphone 10

my iphone ios update was interrupted when my laptop (windows 10) restarted. now got a black screen with the apple sign in the middle, itunes cannot read/see the phone, cannot turn off/on the phone. any ideas what to do now?

iPhone X

Posted on May 1, 2020 11:57 PM

Reply
2 replies

May 2, 2020 1:57 AM in response to mmandie

  1. Restart the device. That's it.
  2. Still not solved --> Force restart iPhone - Apple Support
  3. Follow the Apple article to resolve the issue --> If your iPhone, iPad, or iPod touch won't turn on or is frozen ...



  • You still see a black screen after charging, force restarting, following the steps in this article.
  • You see a black screen, but you can hear alerts, sounds, and vibrations.
  • The screen remains black, but the device chirps when you unmute it and connect it to power.
  • Your screen is on, but it doesn't respond when you tap, slide, or try other gestures. 
  • You can't force your device to restart because a button is broken or stuck.
  • Your device is stuck on the Apple logo, displays a solid color, or isn't recognized in iTunes.

Contact Apple Support to set up service if you have any of the above issues:


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

freezed iphone 10

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.