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My friend gave me an iPhone, and I signed in with my apple ID. But somehow, her account mixed with my iCloud, so now I have her photos and other stuff too.
Is there any way to separate the two iCloud, without deleting all the photos?
iPhone 5s, iOS 9
Hello kopaczBea,
Thanks for using the Apple Support Communities! I understand you are trying to separate two iCloud accounts and are worried about losing the photos. I'm happy to help you find some information.
First, I would suggest you sign in to your Apple ID on https://www.icloud.com/photos to see if the photos on your iPhone appear. If they do not, follow the steps under the "Photos and videos" section in the resource below to make a copy of your photos:
Archive or make copies of the information you store in iCloud
Once that is completed please follow the steps here:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
If you have any issues after reviewing the links, please let me know.
Have a good day!
Hello kopaczBea,
Thanks for using the Apple Support Communities! I understand you are trying to separate two iCloud accounts and are worried about losing the photos. I'm happy to help you find some information.
First, I would suggest you sign in to your Apple ID on https://www.icloud.com/photos to see if the photos on your iPhone appear. If they do not, follow the steps under the "Photos and videos" section in the resource below to make a copy of your photos:
Archive or make copies of the information you store in iCloud
Once that is completed please follow the steps here:
What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch
If you have any issues after reviewing the links, please let me know.
Have a good day!
Hi Courney,
The problem is that, after she deleted her account from that phone, the photos still remained, and if she takes photos, it still appears in my iCloud photos.
I looked in the settings if her account is there too, but there is no other account.
Any other idea? Thanks!
Have a nice day!
Separate two iCloud
