Problems Syncing

Question

Level 1

20 points

Problems Syncing

Why is it that EVERY SINGLE TIME that I edit & sync a song (between my iPhone & iTunes on a Dell notebook computer) to becomes grayed-out?

iPhone XR, iOS 13

Posted on May 4, 2020 12:44 PM

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Answer 1

MoonJ.

Community Specialist

May 5, 2020 8:48 AM in response to ImSpike

Hello ImSpike,

Thank you for using Apple Support Communities!

I understand from your post that some of your songs are greyed out in iTunes when syncing to your iPhone. This article has information which may be helpful:

If your songs are grayed out - Apple Support

Best Regards.

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Answer 2

ImSpike Author

Level 1

20 points

May 5, 2020 7:02 PM in response to MoonJ.

That does not help me.

1) I am not subscribed to Apple Music or iTunes Match.

2) The song(s) do play.

3) They only appear that way when I am in a playlist in the device section on iTunes on my Dell notebook computer.

4) It only happens on songs I edit (for example, if I add “1st” to “John Cena’s theme” making it “John Cena’s 1st Theme”) & sync the edit(s) to the phone.

5) I never had a problem when I used my (old) iPod Classic (that I’ had since, 2007) & only started when I got an iPhone XR (in August 2019).

Therefore, that being said, I don’t see anything there that matches/explains what is happening in my situation.

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