Macbook Pro 16 inch panic (PowerPlay Failed Resume)

The current work-around proffered by Apple support is to be sure you are running 10.15.5 fully update to build 19f101,

then disable

System preferences > Energy saver ...

Power Nap ...

in both battery and Power adapter settings

if that does not resolve the issues, you have a unique problem, and should use the "Contact Support" link to get additional guidance or arrange for service, as appropriate.

.

Reading these threads in detail as I have, there are a large number of customers who have tried the basic* “disable power nap”, “workaround”, and found it to not resolve the issue.

I and others have tried this and all other suggestions eg disabling graphics switching, enabling / disabling prevent wake.

On call with Apple support I ran through this as others have and they do at least acknowledge it as an issue (albeit, claiming it as a software issue, of which I am not convinced).

I do not think it is accurate or fair to describe this as a unique problem. There are many who have the same issue and have invested significant hours trying the same suggestions in good faith.

*As you will know from my other thread I have tried this and all other posited workarounds. In fact, I’ve also tried pmset config to disable hibernation altogether, increase those specific timeouts, hardwire dGPU or iGPU only and no resolution. And to recap, this is the case from a clean install, where onboard hardware diagnostics does not fail.

Readers here, myself included, are other Users like you, NOT Apple employees.

The Apple-supplied work-arounds suggested should solve all these GPU-panic-after-sleep issues. And if they do not, it is up to you to push your case with Apple support until you get one of:

• a filed Bug report from the First Responder (who is trained to be NICE, not technically deep), or

• a session with a second-level support person that ends in resolution or a filed bug report, or

• an arrangement for mail-in or in-person service.

All I can do is provide the best guidance as I know it. The first responders at Apple support do not work for me (they work for you) and you need to demand they step up to solve any remaining issues after you have diligently applied their recommended work-arounds.

An update: None of the power management settings suggestions worked. The machine was crashing every time it went to sleep. Then it started to get so bad that I'd get the "This machine restarted because of an error" grey on black screen, then the progress indicator, which would get around two-thirds before it went blank, the fans blasted again, and after a moment the grey/black error would come back, and this boot loop cycle would sometimes happens twice or thrice in a row. If thrice I'd get a blank screen with a grey stop sign, and I'd have to wait several minutes before attempting a boot again. In all cases, it would eventually reboot again, after so much babysitting, but the very next time it went to sleep it would die once more, which basically rendered it useless for productivity. I have video of the boot loop, and I'll try to post it. In any case, whenever I finally get it to boot, it shows the "GPU panic" error report. I finally gave up and took it back to the Apple Store two days ago. There were no Genius Bar appointments for over a week but they let me in when they looked up my history with this problem. I demonstrated the problem to the tech (easy enough given its consistency). He suggested that last time the logic board had been replaced at a repair center and this time he would order the logic board & Touch ID kit and have the repair done there, in store, where they're become familiar with my travails. Estimated 7 days, so fingers crossed I'll finally be done with this nightmare when I get it back.

I had to send mine in for repair and they replaced the logic board, I’m guessing the logic board is the motherboard because, it said they literally replaced everything in the computer even the touchbar, processor, SSD and ram as well as the audio jack. All my audio connections worked better once I got it back from repair a lot of things worked better than it did when I first got it, maybe they needed to recall these but never went through the process.