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4mccoy Author

Level 1

15 points

HELP!!! iPhone X Screen unresponsive and dialing 911

My phone screen is completely unresponsive and when attempting to perform a hard reset, enters emergency mode and dials 911. No ability to end call on my end.

Posted on May 6, 2020 6:40 PM

Top-ranking reply

Axel Foley

Level 10

149,724 points

Posted on May 6, 2020 6:46 PM

To perform a hard reset (Force ReStart), are you following the instructions exactly as shown below?-

Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Disregard the prompt that asks you to slide to power off. Continue pressing and holding the SIDE Button until you see the Apple logo. Can take up to 20 seconds)

Axel F.

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HELP!!! iPhone X Screen unresponsive and dialing 911

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