I have the iPhone 11Pro and when my phone is locked I don’t get text sound or banner notifications. I get other app notifications. I have updated my software, checked sounds, and the Attention Awareness is off. My friend also has the same problem on the same model phone. I have worked with tech support on the phone and it worked for a day (We disabled the Attention Awareness) then the next day we were back to no sound notifications.
iPhone 11 Pro
Hello WSU Cougs.
Welcome to Apple Support Communities. I understand that you’re not receiving notifications from the Messages app. I’m happy to help.
Please use the steps in the sections “Manage notifications” and “Change alert styles” here: Use notifications on your iPhone, iPad, and iPod touch - Apple Support Do you have the notifications set, so that you can receive the notifications and sounds?
Are you using the latest iOS version? If not, please use the steps here to check: Update your iPhone, iPad, or iPod touch - Apple Support
Let me know the results.
Take care.
Text Notifications Not Working When Locked
