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yozz25 Author

Level 1

4 points

equipment replacement value

I purchased an Iphone 6 s from consumer cellular for $200 in November 2019.

The phone went dead May 7, 2020. I contacted apple, we did some tests and confirmed it was dead.

Apple said they will replace phone and I will send them old phone. OK

They charged my credit card on a hold of $449 as equipment replacement value. This is insane, if they say phone was abused, then they charge the $449, this does not make sense since the retail value was $200

what is going on here?

Bob m

iPhone 6s, iOS 13

Posted on May 8, 2020 8:58 PM

Top-ranking reply

Rudegar

Level 10

173,826 points

Posted on May 8, 2020 11:51 PM

This is a user helping other users with tech questions forum, you are

not addressing apple here just fellow users

I would try

https://getsupport.apple.com/

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equipment replacement value

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