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Error while loading the old images

their is occurrence of error while editing or sending that particular image from iPhone to MacBook Pro via AirDrop. However to resolve these problem I follow these step: setting>iCloud>Photos>Download & keep original. by switching from optimise to download and keep original one option eventually it won't work please guide me to solve it properly


iPhone SE

Posted on May 9, 2020 9:01 AM

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Question marked as Top-ranking reply

Posted on May 9, 2020 9:32 AM

Which apps, which image formats, and what software versions are in use here?


Is the target iPhone, iPad, or Mac (the “camera” that originally captured the image) running an older software version, and are the files being transferred over using an image format not supported by the (older) target? That’s be a fairly typical cause if this, and the fix is either exporting a compatible format from the source device, or upgrading the target device to a format-compatible version.

1 reply
Question marked as Top-ranking reply

May 9, 2020 9:32 AM in response to MythM

Which apps, which image formats, and what software versions are in use here?


Is the target iPhone, iPad, or Mac (the “camera” that originally captured the image) running an older software version, and are the files being transferred over using an image format not supported by the (older) target? That’s be a fairly typical cause if this, and the fix is either exporting a compatible format from the source device, or upgrading the target device to a format-compatible version.

Error while loading the old images

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