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User profile for user: pera1991
pera1991 Author
User level: Level 1
4 points

Touch Screen Unresponsive

Hi I have a couple of issues regarding my iPhone XS.


  1. The touch screen is unresponsive even after a forced restart
  2. Decided to replace my phone, but unable to backup my phone to itunes
  3. Because I have to unlock my phone to use accessories
  4. And I am unable to unlock my phone as my touchscreen is unresponsive


As I am replacing my phone, I would need to backup my phone and also factory reset it.


Is there a way around this?


Please advise.


Your help is greatly appreciated. Thank you


iPhone XS, iOS 13

Posted on May 9, 2020 11:53 PM

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User profile for user: Shichimi
Shichimi
User level: Level 4
3,114 points

Posted on May 10, 2020 2:11 AM

Have you made an iTunes backup previously to any computer you still own? If so, there is a possibility that iTunes can make a new backup using the authorization you gave at the time of your first backup. This would allow you to make a new backup without having to use your touch screen.


Good luck.

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User profile for user: Shichimi
Shichimi
User level: Level 4
3,114 points

May 10, 2020 2:11 AM in response to pera1991

Have you made an iTunes backup previously to any computer you still own? If so, there is a possibility that iTunes can make a new backup using the authorization you gave at the time of your first backup. This would allow you to make a new backup without having to use your touch screen.


Good luck.

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Touch Screen Unresponsive

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