You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

iCloud back up didn’t work?

So, I backed up my phone 2 days ago on iCloud and then erased it.

Photos was turned on in iCloud settings so I assumed they would be backed up onto iCloud.

When I went to restore my phone from ICloud I’m missing a years worth of my photos and they are not on iCloud either.

Just lost a years worth of pictures

went to apple support and they told me when I back up it doesn’t back up photos ??

there was nothing they could do even though I followed the correct steps

iPhone 7 Plus, iOS 13

Posted on May 11, 2020 7:18 AM

Top-ranking reply

Level 10

194,022 points

Posted on May 11, 2020 9:52 AM

That screenshot you posted me you were syncing to icloud Set up and use iCloud Photos - Apple Support and not backing up, and when you sync to icloud it is not part of the back up What does iCloud back up? - Apple Support

View in context

Similar questions