Apple charged me twice for a product bought from apple store

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Level 1

22 points

Apple charged me twice for a product bought from apple store

Why did apple charge me twice for a product I’ve purchased once.

so here is the scenario about a week ago I’ve purchased the 2020 ipad pro and a 2nd gen apple pencil, upon checkout I’ve received a message from my bank that the price of the apple pencil was deducted from my account with the tax. Both products showed that it is still processing, once my Apple Pencil been shipped a week later I’ve received another message saying that the amount for the Apple Pencil was deducted again, while the ipad pro is still processing. Any ideas ?

Posted on May 11, 2020 11:49 AM

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Answer 1

babowa

Level 9

78,562 points

May 11, 2020 2:54 PM in response to Apolinari0

FYI, we are all other users here and do not work for Apple, so we have no access to accounts, purchases, payments, etc. So, contact Apple - you can try the Apple chat within the online store to begin with.

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Answer 2

Jamesd49

Level 7

23,263 points

May 11, 2020 11:52 AM in response to Apolinari0

I don't know why they would charge you twice.

You need to contact Apple Support to sort out issues like that

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Answer 3

deggie

Level 10

167,525 points

May 11, 2020 7:08 PM in response to Apolinari0

Apple does not charge until they actually ship the item. When you order the will place test holds on your card to see if it can cover the amount but those are eventually removed then you get the actual charge when it is shipped. It the initial test charge did not come off your account contact your bank or credit card company.

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Apple charged me twice for a product bought from apple store

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