You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple Wired Keyboard (A1243) stopped working after connecting to Dell Docking Station

Hello guys,


Use my MacBook Pro mainly with lid closed and use this external keyboard, my MacBook is mainly for personal use and study.

Have another computer to work, Windows and due COVID-19 received a Dell Docking Station.

Decided to try the external keyboard so I could take advantage of the three monitor setup, I know the keyboard differences and I was planning to remap the keys on WIndows.

However the keyboard not even was recognized on Windows.

I've put it back to MacBook and it is not working anymore.

Any idea how to deal with this or it was burnt?

MacBook Pro 15", macOS 10.15

Posted on May 12, 2020 2:49 PM

Reply
Question marked as Top-ranking reply

Posted on May 12, 2020 4:38 PM

Hello,


Unfortunately it sounds like this keyboard has failed and would need to be replaced.

3 replies

Apple Wired Keyboard (A1243) stopped working after connecting to Dell Docking Station

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.