You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Level 1

4 points

IPHONE 11 NON RESPONSIVE ON LOCK SCREEN

Tried to force restart the iPhone but screen and side buttons are non-responsive.

Posted on May 13, 2020 1:26 PM

Top-ranking reply

Level 10

149,568 points

Posted on May 13, 2020 1:42 PM

I will include Force ReStarting knowing that you have tried it however wanted to make sure that it was attempted correctly.

Force Restart the phone:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF)

If that does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

If none of the above works then please contact ➔ Apple Support

Axel F.

View in context

Similar questions