Colored Distortion

I’ve been searching forever and can’t find an answer. Occasionally, my 4K Apple TV will get colored distortion at the bottom of the screen. Same colors, same pattern. I reset, restart, switch HDMI ports, and change the settings. It’s still there. I know it’s the Apple TV because if I turn it of, the distortion disappears. Has anyone else experienced this problem? How did you resolve it?

Apple TV 4K, tvOS 13

Posted on May 13, 2020 4:35 PM

Reply
Question marked as Top-ranking reply

Posted on May 13, 2020 5:43 PM

Have you changed HDMI cables and are you using a very high quality HDMI cable designed for 4K such as https://www.bestbuy.com/site/rocketfish-8-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/3720011.p?skuId=3720011


Finally have you unplugged the Apple TV from the power for about 5 minutes and re-plug it back in and test.


Please do the following in this order:


  • Turn off TV
  • Replace HDMI cable
  • Power cycle the Apple TV as described above
  • Turn TV back on
  • Test
  • If problem persists, contact AppleCare.
4 replies
Question marked as Top-ranking reply

May 13, 2020 5:43 PM in response to Wic7410

Have you changed HDMI cables and are you using a very high quality HDMI cable designed for 4K such as https://www.bestbuy.com/site/rocketfish-8-4k-ultrahd-hdr-in-wall-rated-hdmi-cable-black/3720011.p?skuId=3720011


Finally have you unplugged the Apple TV from the power for about 5 minutes and re-plug it back in and test.


Please do the following in this order:


  • Turn off TV
  • Replace HDMI cable
  • Power cycle the Apple TV as described above
  • Turn TV back on
  • Test
  • If problem persists, contact AppleCare.

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Colored Distortion

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