Sony Wh1000XM3 random disconnects

If I may I'll just quote "LordServer" from a previous thread which apparently was closed simply because it was too old without Apple actually solving the issue (!).


I use the Sony WH1000XM3 headphones but with MacOS Catalina, The audio randomly disconnects but its still connected with bluetooth. The headphones work perfectly fine with my iPhone and i am only having issues on my macbook.


I can just speculate whether it's a bluetooth driver issue when using a MacBook Pro or something else in the system. It definitely is an issue with specifically that product and it would be nice if Apple would take a proactive approach here and resolve it together with whichever parties causing this (Sony etc.).


It's rather frustrating having this issue - constantly dropping out during meetings - especially in these times of extensive home office. Even more so, considering how expensive these products are - and widely used: the Sony lately replacing the Bose Quiet Comfort as new benchmark in that segment of noise cancelling headphones with more and more people wearing them.


And trying to get a stable connection to their MacBook Pro...

Simon's MacBook Pro 13"

Posted on May 14, 2020 1:48 AM

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May 14, 2020 1:56 PM in response to simonfrombremen

Hello and welcome to Apple Support Communities, Simon!


I understand you're having trouble with your Sony headphones where they disconnect from your MacBook Pro frequently. I'd be happy to provide information to help you address this.


Since you didn't mention any troubleshooting on your end, try these steps: If a Bluetooth headset doesn’t work with Mac

If it continues happening, test to see if this issue happens on another user account:

How to test an issue in another user account on your Mac


Let us know the results.

Have a great day!

May 17, 2020 7:36 AM in response to Teddy_B

Hi Jameson,


Thanks for your reply. This happens regardless to the user account as you can see in the related thread below. Also, it's none of these super simple issues outlined in the link you shared.


To give you some more detail: when the disconnects happen, the device is still connected, the sound just randomly switches to the built-in speakers. It's definitely some driver issue.


Let me also point you to the previous thread to this: https://discussions.apple.com/thread/250761403

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Sony Wh1000XM3 random disconnects

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