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Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >
📢 Newsroom Update
Apple introduces M4 Pro and M4 Max. Learn more >
Apple introduces M4 Pro and M4 Max. Learn more >
Hi,
I have a MacBook Pro 15” Retina (Late 2013) and recently it has been crashing suddenly and im not sure what the issue is. Can anyone help me out and try to figure out what the issue seems to be and what the best solution is?
All help is appreciated!
Hi,
It could be hardware failure, try to run Apple Diagnostics if it reports something.
https://support.apple.com/en-us/HT202731
Also run Etrecheck which is available at Mac App Store if it reports something related hardware or software failures.
Hi,
It could be hardware failure, try to run Apple Diagnostics if it reports something.
https://support.apple.com/en-us/HT202731
Also run Etrecheck which is available at Mac App Store if it reports something related hardware or software failures.
STH1497 wrote:
Hi,
I have a MacBook Pro 15” Retina (Late 2013) and recently it has been crashing suddenly and im not sure what the issue is. Can anyone help me out and try to figure out what the issue seems to be and what the best solution is?
All help is appreciated!
<Panic diags file available: YES (0x0)>
Uninstall any third party Anti-Virus, Cleaners, Optimizers, Speeder Uppers.
Kernel Panics are predominately caused by hardware faults or faulty third-party kernel extensions.
If you continue to have the issue—
If your Mac spontaneously restarts or displays a ... - Apple Support
https://support.apple.com/en-us/HT200553
You can post your Kernel Panic report in their entirety here, preferable three separate reports in three separate "Additional Text" box for ease of reading and comparison, (see menu below.)
A single report may be useful but does not establish a trend for a meaningful diagnosis.
Kernel Panic reports can be found /Library/Logs/DiagnosticReports
From the Finder>Go>Go To Folder, copy and paste:
/Library/Logs/DiagnosticReports
ends in .panic post the whole report.
Hi,
Thanks for the reply. I ran the EtreCheck and I have added the report below. it does state 'Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.’ So I guess its probably hardware failure.
Hi,
Thanks for the reply. I have added a screenshots below of one of the kernel panics, although it is not in its entirety, is this what you're looking for? Also I cant add it as an additional text as the contents is greater than 10000 characters.
Kernel Panic/Crash Log