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Help! Kernel Panic, what does it mean?

Hi, would anyone be able to help me?


I keep getting the same crash on my MacBook Pro (Retina, 15-inch, Mid 2015) 2.5 GHz Quad-Core Intel Core i7 16 GB 1600 MHz DDR3 AMD Radeon R9 M370X 2 GB Intel Iris Pro 1536 MB


Would really appreciate if someone could help and tell me what it means and what I could do to fix it





MacBook Pro Retina

Posted on Mar 9, 2021 1:14 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 9, 2021 7:58 PM

Hi alexander151,


Apple has a support page about kernel panic that might help you:

https://support.apple.com/en-au/guide/mac-help/mchlp2890/mac


If following Apple's suggestions carefully hasn't solved the problem, you might need to use Etrecheck,

it is a free download, and Etrecheck can generate a helpful report.

(eg: to locate all the bits of any non-Apple software causing a problem so you can ensure it is removed).

https://etrecheck.com:


All the best

5 replies
Question marked as Top-ranking reply

Mar 9, 2021 7:58 PM in response to alexander151

Hi alexander151,


Apple has a support page about kernel panic that might help you:

https://support.apple.com/en-au/guide/mac-help/mchlp2890/mac


If following Apple's suggestions carefully hasn't solved the problem, you might need to use Etrecheck,

it is a free download, and Etrecheck can generate a helpful report.

(eg: to locate all the bits of any non-Apple software causing a problem so you can ensure it is removed).

https://etrecheck.com:


All the best

Mar 14, 2021 6:08 AM in response to alexander151

alexander151 wrote:

Hi, would anyone be able to help me?

I keep getting the same crash on my MacBook Pro (Retina, 15-inch, Mid 2015) 2.5 GHz Quad-Core Intel Core i7 16 GB 1600 MHz DDR3 AMD Radeon R9 M370X 2 GB Intel Iris Pro 1536 MB

Would really appreciate if someone could help and tell me what it means and what I could do to fix it


<Crash Report.log>



You do not paint a very big picture of your exact symptoms: when, how, repeating, specific app related, general usage, etc issue


Zone element / kalloc could be caused by a software problem, however typically the macOS protects modifications to memory...

You can try a safeBoot an test if the issue goes away—this would be telling

SafeBoot https://support.apple.com/en-us/HT201262




A RAM issue.

File: kern/kalloc.c

* Author: Avadis Tevanian, Jr.

* Date: 1985

* General kernel memory allocator. This allocator is designed

* to be used by the kernel to manage dynamic memory fast.

ref: https://github.com/apple/darwin-xnu/blob/main/osfmk/kern/kalloc.c





Not as definitive as Apple's behind the bench test, but may kick out an error code here.


You can try—Use Apple Diagnostics to test your Mac - Apple Support

https://support.apple.com/en-us/HT202731




In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment

Make an appointment for a "hardware issue"—

https://www.apple.com/retail/geniusbar/


Outside the USA

https://locate.apple.com/country


From iOS device using the app to make a online Genius Bar appointment is easy:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8



(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.

ref: https://www.apple.com/shop/browse/store/temporary_closures )


“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service


Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)




Help! Kernel Panic, what does it mean?

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