Kernel Panic screen freeze while watching videos on Youtube

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Level 1

8 points

Kernel Panic screen freeze while watching videos on Youtube

I have a 2020 MacBook Pro 13 Inch the $1799 version that has the 2.0 Ghz 10th gen intel cpu with 16 gb of 3733 MHz ram. I have been getting problems with my Mac freezing every time I am watching a video on Youtube specifically. I tried to watch Youtube on different browsers but it still freezes. This only happens on Youtube it doesn't happen on Netflix or any other website. It is not a full screen problem either since it freezes even when I have the video non-fullscreen. I have ran an apple diagnostics test and nothing was wrong. This only started happening after I upgraded to macOS Big Sur. I have ran an etrecheck and there was no major issues only minor ones whih were some kernel extensions and I have already removed them. On my EtreCheck I don't think the "Runaway process - A process is using a large percentage of your CPU." is the problem since I also was doing a teams meeting at the time of running etrecheck. Any help will be much appreciated.

EtreCheck report

MacBook Pro 13″, 11.2

Posted on Mar 4, 2021 11:41 AM

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Answer 1

brbo

Level 8

38,605 points

Mar 10, 2021 11:27 PM in response to AimanP

Hi AimanP,

Welcome to the Apple Community where some of us try to help each other.

Sorry I'm unable to help with this myself. (I think you know a lot more than I do.)

However, Apple has a support article on Kernel Panic that may help:

(You'll need to select your operating system at the top of the page that opens from the link:)

https://support.apple.com/en-au/guide/mac-help/mchlp2890/mac

If you want, you could also use Activity monitor to view memory usage, see if you have enough RAM for the tasks you perform:

https://support.apple.com/en-au/guide/activity-monitor/actmntr1004/mac

You might want to find out how much storage you have left, and / or free up more storage space so things run more smoothly.

https://support.apple.com/en-us/HT206996

There's also another discussion about kernel panic:

https://discussions.apple.com/thread/252540861

All the best

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Answer 2

Mar 11, 2021 7:43 AM in response to AimanP

At the end of the Etrecheck report, it lists diagnostic information on file. The ONLY report listed is a crash of Chromium.

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Answer 3

AimanP Author

Level 1

8 points

Mar 31, 2021 8:40 AM in response to Grant Bennet-Alder

second etrecheck

I have listed my second report. I have removed the application "Think or Swim" completely which I did I believe on 3-28 and since then the only crashes I have received is from high cpu usage according to the EtreCheck. If you have a solution for this please inform me. This weekend I will reinstall MacOS just to see if that will fix it other than that I believe its probably a hardware problem. Unless you find something I couldn't. Before it wouldn't crash on anything other than Youtube but today it crashed on Teams. I believe that because of the high cpu usage from the signpost_reporter. If you have any advice that would be much appreciated.

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Answer 4

AimanP Author

Level 1

8 points

Mar 31, 2021 8:40 AM in response to brbo

I have listed my second report. I have removed the application "Think or Swim" completely which I did I believe on 3-28 and since then the only crashes I have received is from high cpu usage according to the EtreCheck. If you have a solution for this please inform me. This weekend I will reinstall MacOS just to see if that will fix it other than that I believe its probably a hardware problem. Unless you find something I couldn't. Before it wouldn't crash on anything other than Youtube but today it crashed on Teams. I believe that because of the high cpu usage from the signpost_reporter. If you have any advice that would be much appreciated.

second etrecheck

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Answer 5

AimanP Author

Level 1

8 points

Mar 11, 2021 7:10 AM in response to brbo

No problem thanks for replying and the additional help

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Answer 6

AimanP Author

Level 1

8 points

Mar 11, 2021 9:36 AM in response to Grant Bennet-Alder

I realized that and i removed all the files and everything related to it so all there's left is to test. I'll reply to you if it crashes again. Thanks for your help.

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Answer 7

brbo

Level 8

38,605 points

Mar 11, 2021 8:47 PM in response to AimanP

You're welcome.

Thanks for your reply.

All the best!

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Kernel Panic screen freeze while watching videos on Youtube

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