Apple Event: May 7th at 7 am PT
For some reason my iTunes is stuck on the page "Accessing iTunes Store" and will not allow me to sign into my apple account so that I can sync all my music from my phone to the computer. How can I fix this?
[Re-Titled by Moderator]
MacBook Air 13", macOS 10.14
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Are you running any anti - virus programs? Using a VPN?
Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.
Etrecheck – System Information.
Web site version if required. https://etrecheck.com
Is this your problem? I cannot guarantee a solution, but see:
Verification failed : There was an error connecting to apple id server https://discussions.apple.com/thread/7238348
How To Fix Verification Failed Error Prompt After Update To iOS 13
Verification Failed. There was an error in connecting to your Apple ID
6 Fast Solutions to Fix Error Connecting to Apple ID Server[NEW] https://www.fonedog.com/ios-data-recovery/an-error-connecting-to-the-apple-id-server.html
Verification Failed: There Was an Error Connecting to the Apple ID Server, Fix
https://macreports.com/verification-failed-there-was-an-error-connecting-to-the-apple-id-server-fix/
Apologies. I posted the wrong links above.
Is this your problem, a somewhat "new" known issue that Apple is actively working on? I can't guarantee a solution, but, see:
See Update Apple ID settings iphone https://discussions.apple.com/thread/251180098
How Fix Update Apple ID Settings If It Won’t Go Away https://techzillo.com/update-apple-id-settings/
Updating Apple ID Settings https://discussions.apple.com/thread/251076026
Update Apple ID Settings On iPhone? What It Means & What ToDo! https://www.payetteforward.com/update-apple-id-settings-on-iphone-what-it-means-what-to-do/
My iTunes is stuck on the page "Accessing iTunes Store"
