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Deleted Apple ID - Non-Recoverable and now cannot format phone to Factory Settings

Hello,


My girlfriend has deleted her Apple ID (as in actually deleted it) and is non-recoverable. She now cannot factory restore her iPhone. When she goes to restore, it asks for the password of the Apple ID that has been permanently deleted. She said she spoke to Apple team who didn't really offer any solutions (which I don't believe).


In this scenario what do we do? AppleID has been deleted but phone is paired to this ID and now cannot operate. Any help will be greatly appreciated.

Posted on May 15, 2020 11:34 PM

Reply
Question marked as Top-ranking reply

Posted on May 16, 2020 2:18 AM

Delete your account

At any time or for any reason you can request to permanently delete your account.

For your security, we verify all deletion requests. This process takes up to seven days.

Your account will remain active while verification is in progress.


What happens when my account is deleted?


Before deleting your account:


Account deletion is permanent. If you aren’t planning to use your account for now but may consider returning to it in the future, we recommend temporary deactivation instead of deletion.


To help us improve our services, select a reason for your request:




8 replies
Question marked as Top-ranking reply

May 16, 2020 2:18 AM in response to ThaiMikey

Delete your account

At any time or for any reason you can request to permanently delete your account.

For your security, we verify all deletion requests. This process takes up to seven days.

Your account will remain active while verification is in progress.


What happens when my account is deleted?


Before deleting your account:


Account deletion is permanent. If you aren’t planning to use your account for now but may consider returning to it in the future, we recommend temporary deactivation instead of deletion.


To help us improve our services, select a reason for your request:




May 16, 2020 3:00 AM in response to ThaiMikey

This being a very peculiar situation I can only provide probable solutions as this cannot be tested by me.


The situation is quite similar to Activation Lock...Activation Lock is designed to keep your device and your information safe in case your iPhone, iPad, iPod touch, Apple Watch, or Mac is ever lost or stolen. If you erase your device without signing out of iCloud first, it might still be protected by Activation Lock. Whether you erased your own device or bought one from someone else, you can turn off Activation Lock by entering the correct Apple ID and password.


Try this

If the device is linked to girlfriend's account and they're close by, ask them to enter their Apple ID and password on the Activation Lock screen and remove the device from their account.


If the above doesn't help, try this

If you have iOS 11 or later and your account is protected with two-factor authentication, you can turn off Activation Lock with your device Passcode. Tap Unlock with Passcode, then tap Use Device Passcode.






May 16, 2020 4:18 AM in response to ThaiMikey

Reply to

1)

An iphone backup on a Mac can be restored to any iphone that has the same or newer iOS version. But that would only apply to an activated phone. If you really have deleted her AppleID I don't see how to get round it. This phone is locked out.

2)

If she was the original owner and can prove it then an Apple store may be able to help after the lockdown is released and stores open again.

May 16, 2020 5:18 AM in response to LD150

I just tried SravanKra's GIF (it is a bit fast for me but I watched it 10 times) but anyhow I managed to finally delete my wife's old AppleID so I apologise, you can delete an appleID despite what I have read many times.


However you would have been warned twice to sign out of all your devices and also you would have written down (and re-entered into the screen) a 12 digit code which you can reference when you contact Apple about the old account. That should help with your attempt to get the phone unlocked by Apple.

Deleted Apple ID - Non-Recoverable and now cannot format phone to Factory Settings

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