youtube won't load on safari mac book pro

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melg00 Author

Level 1

9 points

youtube won't load on safari mac book pro

hi all,

i know this has been asked so many times but i've gone through many of the steps and am still not figuring this out.

all of a sudden my safari won't load youtube.

the landing page loads with thumbnails and suggested videos, but once i click on a video it loads a white screen.

although once i sign out of youtube everything works fine, while this is a bandaid solution, i much rather be signed in with my preferences, suggested videos, playlists etc.

i've emptied the cache + cookies

updated safari/OS (10.13.6)

updated flashplayer + javascript

i have no extra plugins

and everything works fine in Chrome, but would prefer not to separate my internet use between two browsers.

thanks!

MacBook Pro 13", macOS 10.13

Posted on May 17, 2020 2:58 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,675 points

May 17, 2020 5:53 PM in response to melg00

Are you running any anti - virus programs? Using a VPN?

Try setting up another admin user account in System Preferences/Users & Groups to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About.

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown. If the log won’t post, try posting it in Pastebin and provide a link in a reply. After pasting the report in a PasteBin page, go to the top of the page, and copy the address in the URL bar. Paste that in a new reply. Pastebin.

Etrecheck – System Information.

Web site version if required. https://etrecheck.com

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