Unable to see user reviews posted for my app on the app store

I recently released an app on the app store and know for a fat that many of my friends and family have posted reviews which I am not able to see on App Store Connect


Posted on May 19, 2020 3:49 PM

Reply
4 replies
Sort By: 

May 21, 2020 3:56 PM in response to ullaas

You are not allowed to ask people to give you favourable reviews. To quote the App Store Review Guidelines:


If we find that you have attempted to manipulate reviews, inflate your chart rankings with paid, incentivized, filtered, or fake feedback, or engage with third-party services to do so on your behalf, we will take steps to preserve the integrity of the App Store, which may include expelling you from the Developer Program.

You can display a pop-up asking the user to rate your app. And you can do that when your app thinks that the user is really getting good value from your app. Don't just show it to everyone. You can read more about that here: https://developer.apple.com/app-store/ratings-and-reviews/


I see a lot of people complaining on the Developer forums why they are being kicked out of the program. Don't be like them.

Reply

May 21, 2020 2:55 PM in response to etresoft

Not sure I understand what you mean by risky behavior.

Are Friend’s and family not allowed to post reviews?

They used the app and told me they had posted a review but o couldn’t see any and hence was checking.

what exactly do you mean by “could get me kicked out of the developer program?”

Are you not allowed to ask why the reviews Are not visible?!



Reply

May 22, 2020 4:48 AM in response to etresoft

I appreciate your response and warning and thank you for the advice as well but in this case I never ever asked anyone for reviews but as I mentioned above, I was informed by people that they had written a review After using the app and They wanted to know if I had seen it. That’s when I realized that I wasn’t able to see a review and hence was checking why it wasn’t visible.

what I found out is that it took about 8 hours before the review was visible and also learnt that not everyone writes a review. Some just rate the app.

thanks !

Reply

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Unable to see user reviews posted for my app on the app store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.