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When I try to start a movie or TV episode in the Netflix app, my Apple TV "opens" the video, but doesn't start playing it. Instead it starts playing a random song from my music library. If I open the music app, close it, and then go into the Netflix app again, it works. However, If i start the next episode, it happens again, and I have to do this exercise anew.
Any suggestions?
Apple TV 4K, tvOS 13
My apologies on the iMac.
I see you power cycled the ATV already with no change, the next thing to do is if you have an Apple TV HD or Apple TV 4K (Identify your Apple TV model) is to delete the Netflix app, then restart the Apple TV and then re-add the Netflix app again.
If the issue continues and it only occurs with the Netflix app then you need to contact Netflix for support on their app.
My apologies on the iMac.
I see you power cycled the ATV already with no change, the next thing to do is if you have an Apple TV HD or Apple TV 4K (Identify your Apple TV model) is to delete the Netflix app, then restart the Apple TV and then re-add the Netflix app again.
If the issue continues and it only occurs with the Netflix app then you need to contact Netflix for support on their app.
Deleting, restarting and reinstalling seems to have worked. I hope it lasts. Thanks for your help!
Without knowing which mode iMac you have all I can suggest is first verifying it has an up-to-date version of TV OS and then unplugging from the power source for a few minutes and then restarting and retesting.
I haven't got an iMac, it's the Music-app on my Apple TV I have to open and close. Have checked that TVOS is up to date, so that should not be the problem. I have also tried to restart the Apple TV, but it doesn't help. As an additional point, I can play video in other apps without this happening, only Netflix seems affected by this problem.
Excellent! Please let us know after a few days and if it continues to be okay, please mark the thread as resolved. This may help others.
And now it is back... It seems more arbitrary currently as to whether or not it's happening.
Well time to contact Netflix, please let them know what you have attempted. BTW, have you updated the Apple TV OS and then retested in the last couple of hours?
Checked the OS, and it was already newest version.
Guess I'll have to see if I can get some help from Netflix.
Apple TV keep playing music when I start a video in Netflix app
