reset my end to end encrypted data

I can’t approve my current macbook on my old one because it’s broken and can’t be turned on. It says that if I can’t approve it I can reset my encrypted data, (that's what I did) but when I reset my end-to-end encrypted data it's stuck on the same screen and doesn't let me use my settings. I tried to restart my computer but it gives me an error message saying "system preferences interrupted restart"

Posted on May 20, 2020 7:48 AM

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1 reply

Teddy_B

Community Specialist

May 21, 2020 6:04 AM in response to xfasihsiddiquix

Hello xfasihsiddiquix,

Thanks for using the Apple Support Communities! I understand that your Mac is getting stuck where you can not reset the end-to-end encryption. Let’s take a look and see what we can do. I'm happy to help!

Let's follow this resource that I was able to gather to try to force quit System Preferences in order restart your Mac and try to reset that encryption again.

How to force an app to quit on your Mac

Please respond back if you continue to have any issues.

Cheers!

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reset my end to end encrypted data

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