Purchased song missing from iTunes all of a sudden

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Level 1

7 points

Purchased song missing from iTunes all of a sudden

I purchased an album (Classic Queen) years ago on iTunes. Just noticed my favorite song (Radio Ga-Ga) is missing on my Mac. I went to iTunes=>Purchased=>Not in My Library =>Songs and it is there. But there is no cloud symbol next to it. How do I re-download it? Rest of the album is in iTunes. Odd thing is that the song is on my iPhone. I have re-synced it multiple times to the Mac and it still doesn't show up on the Mac. Just the iPhone. No problem with rest of the songs on this or any other album on my Mac/iTunes. Notice how the Album is missing Song #7.......I'm confused. Thanks for any help!

iMac 27", macOS 10.15

Posted on May 20, 2020 6:10 PM

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Answer 1

Top-ranking reply

baek4life Author

Level 1

7 points

May 21, 2020 6:31 PM in response to i_rina

Thanks for the feedback but I did all three suggestions and it did not work. Here's what it looks like when I started the Mac in safe mode. The cloud is missing from Radio Ga-Ga so I'm not able to download. Compare that to what the album song list looks like on my iPhone where I can see & play the song.

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Answer 2

i_rina

Community Specialist

May 21, 2020 9:02 AM in response to baek4life

Hello baek4life,

Welcome to the Apple Support Communities. I understand there are issues downloading a song and will do what I can to help.

Here are some suggestions:

Control-click to see if any options appear that allow for downloading.
Restart your Mac from the Apple () menu then Restart. Try downloading the song again.
Start the Mac up in safe mode to see if the song can download there: : How to use safe mode on your Mac

Best regards.

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Answer 3

brenden dv

Community Specialist

May 22, 2020 8:10 AM in response to baek4life

baek4life,

Thanks for the additional information.

Try reauthorizing the computer to see if it refreshes those purchases: Authorize a Mac to play iTunes Store purchases

If you're still having issues, reach out to Apple Support directly: Contact Apple Support

Take care.

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Answer 4

turingtest2

Level 10

274,147 points

May 23, 2020 5:33 AM in response to baek4life

See Hide and unhide music, movies, TV shows, audiobooks, and books - Apple Support and Redownload apps, music, movies, TV shows, and books from the App Store, iTunes Store, and Apple Books - Apple Support.

tt2

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Answer 5

turingtest2

Level 10

274,147 points

May 23, 2020 10:36 AM in response to baek4life

In general you may redownload unhidden past purchases from the store on demand. An exception to this is when the rights holder in the region where you made the purchase decide to withdraw the content from the store. This can happen without warning. Potentially the distribution rights for that track might have changed hands in the region concerned.

See Recover your iTunes library from your iPod or iOS device - Apple Community. iFunBox might allow you to copy out the working copy of the track if iTunes won't do it for you.

tt2

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Answer 6

baek4life Author

Level 1

7 points

May 23, 2020 10:20 AM in response to turingtest2

Thanks for the feedback. Attached below is what Hidden Purchases looks like. It says there is nothing hidden. Also, Transferring Purchases did nothing. iTunes purchase records show that I purchased the album (Classic Queen) on the Mac. It's so weird. Only one song is gone from the album. I don't know if this has anything to do with it but when I click on the Album under Purchased->Not in My Library->Songs, I get a pop-up msg that says "Item Not Available" in the US store. I've contacted Apple Support but they haven't provided a solution yet.

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Answer 7

turingtest2

Level 10

274,147 points

May 23, 2020 8:16 AM in response to baek4life

If an item was hidden you may have to close iTunes and reopen before the cloud download icon appears in the library. If it is on a device and not in your library you may also be able to connect the device to the computer, right-click the device in the Music sidebar, and use Transfer Purchases.

tt2

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Answer 8

baek4life Author

Level 1

7 points

May 23, 2020 11:01 AM in response to turingtest2

Queen still has the song Radio Ga-Ga available in the iTunes store. It's just offered in a different album. "Queen Greatest Hits I II & III" versus "Classic Queen" that was available in the store when I bought the album in 2011.......It's hard to believe Queen/rights holder would make us purchase the song again but I don't know.

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Answer 9

turingtest2

Level 10

274,147 points

May 23, 2020 2:01 PM in response to baek4life

I was simply positing one possible explanation. Hopefully Apple Support can get to the bottom of it and restore your purch Like I say if you have a working copy on your device you can try to recover it while you wait to see if there is anything support can do to help.

tt2

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Answer 10

baek4life Author

Level 1

7 points

May 22, 2020 9:34 PM in response to brenden dv

I reauthorized the computer and it didn't work. Same as before. The cloud shows up on everything except Radio Ga-Ga. I'll contact Apple Support.

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Answer 11

baek4life Author

Level 1

7 points

May 23, 2020 6:54 AM in response to turingtest2

I've tried them all. They are all dependent on the "cloud" showing up so that you can download. I've contacted Apple Support so hopefully they'll provide a solution. I'll post if they do.

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Purchased song missing from iTunes all of a sudden

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