iOS battery drain issue resolve in 13.5

smokaijo wrote:

IdrisSeabright I have contacted Apple already - I did at the beginning and announced that I had done so on the forum - but you must of missed that part of the thread!!

My point, to anyone who may be reading, is that Apple does not make those sorts of replies here.

I was 100% this morning at 9:47 am and my XS has dropped to 16% by 3:25 pm today. This is the fastest drain I've ever experienced with the phone. I've turned off background app refresh and use of cellular data an about every app. I'm following the advice from earlier today to let this get below 10% before recharging and have the low power setting turned off. I may let the phone just go to 0% and the recharge it back to 100% to see if there is any change. The battery capacity was at 96% a week or so ago and is showing at 92%, so I've owned the phone for 20 months and saw degradation of the battery at 4% until last week, and have now lost another 4% in a week. If there are any other ideas worth trying, please let me know.

I have got replies on almost all of my posts here on thread by IdrisSeabright urging me to contact Apple for this issue and also Apple is not monitoring these posts. Bro that we understand, but almost all of us are here with a genuine issue and wants a resolve in some way or fashion. Most of us had already contacted Apple support, directy or indirectly. Take me for instance, i did not know about this forum until i faced these complications, i searched on google and got to know over 150 more customers like me facing the same issue. Not taking in account all those who still don’t know about this forum. We all came here coz we are all sick n tired of this issue and we can’t seem to find a way to overcome this by any available solution for a device for which we have paid over $1000. And on our outcry for help, you are suggesting what we should do when that is exactly what we have done so far. Are you an Apple employee IdrisSeabright???

Well, I had all the issues with 13.4 that have been all over the internet, but ignored by Apple; now, I've got 13.5.1, the battery drain issues are worse, and Apple are noticeably still silent. I won't be buying a new SE after seeing people complaining about the same issue there. Strangely, my 3 year old SE doesn't have as big a problem as my newer iPhone 7. All the trite, standard answers about background App refresh, location services etc. are not working, and given that new SE owners are complaining as well, suggests that Apple have a general problem with their programming and not just a trick to get customers to upgrade. It's time for Apple to admit their mistakes!

I have the Iphone SE Gen 1. I was considering getting the SE 2020.. but now that i see the issue is on nearly all phones, even new ones.. why would i give them any more money for the f-up?

I have submitted 15 requests for support.. 0 have been answered.

I have spoken to 3 different agents online after they told me that I needed pay for repair, however they could not find any issues with my phone. I said I wanted to file a complaint, and they told me OK and that someone would contact me.

[Edited by Moderator]

If you want to file a complaint, call back and ask to speak to a supervisor.

I'd also suggest that, as soon as it's possible where you live, you take your phone into a store and have an actual person look at it.

I did speak to a supervisor. Their response was "We already have a case on this, but you need to pay to have it fixed". No joke, they know about the problem but want you to pay them. I was supposed to receive a call back.

Doing a simple google/bing search about 13.5.1 battery issue yeilds thousands of results. tom's hardware has picked up on the issue, so have many local tv stations. We aren't making this up.

What the fish.....paying over $1000 wasn’t enough - that for a 2 months used iPhone 11 we have to pay again for the repair. Like what the **** is happening. What type of monopoly is this!! My biggest regret i switched to Apple - when Samsung is and will be the most reliable option. Anyways please do update if any more information is delivered from Apple. Thanks

Shawnspi1 wrote:

I did speak to a supervisor. Their response was "We already have a case on this, but you need to pay to have it fixed". No joke, they know about the problem but want you to pay them.

So you did get a response, just not one that satisfies you.

We aren't making this up.

No one said you were. You have a problem. What is under question is the cause of that problem.

No a response of "we have a case, there is nothing wrong with your phone, but you need to pay to fix it" isn't a response. That is admission of guilt with an F-U.

And it is WAYYYY easy to tell.

Let me roll it back to 13.4.1, if the problem is resolved , you know there is something wrong with the update.

IT101 - What did you change before the problem started, roll it back.

It's become very clear that one poster in this discussion chain is either an Apple employee or at least overseeing the content with the authority of the forum administration. When I suggested that his posts were not helpful, my comment was IMMEDIATELY deleted "anonymously" by the forum. I will seek my answers elsewhere and leave discussons.apple.com to be the propaganda machine it was obviously set up to be. If I come across any real assistance in dealing with this issue I will come back and post a link in this discussion.

I posted yesterday that between 9:47 am and about 4 pm I went from 100% charged to 0% and the phone died. The battery health went from 96% compared to new when I did the update to 92% yesterday. Today that dropped to 91%. The charge held a little better today but I'm concerned to see the battery health dropping. The first 20 months I owned the phone it degraded 4%, now after 13.5.1 it's dropped another 5% in so short a time. Maybe the battery is going bad or this upgrade is accelerating that inevitability.

I have 2 issues, quick battery drain and random restarts.

The upgrade is killing your battery...

If you use a CPU meter, you will see that the CPU is running higher than it should.

You can even use common sense to test that theory.. my phone only has a 1650mah battery or something like that. I am charging the phone is drawing 2.1A. With the phone on, it is taking 10 minutes or more per 1%, which means the phone is burning the power faster than it is charging (and yes, I turn the screen off and check every 30 minutes). I shut the phone off and the battery charges from 0 to full in less than 1 hr.

The update is causing the CPU or GPUs to run bonkers, and that is why we are seeing bad battery life.

Lithium Ion batteries have a finite charge ability and also degrade quickly when they get warm. You can only really recharge them about 500 times before you start seeing loss. Since the battery is quickly discharging, you are "burning" the number of charges on it.

Lithium Ion battery failure is also on a logarithmic scale and not linear. It will go from working to not, faster than it goes from excellent to good.

Well let’s not celebrate too quickly lol but am going to see how today goes as this will be the first day that I started with an actual 100% battery - so will let you know if it lasts like it used to - as the norm is to be out of power by lunch 🙄since 13.5 - not doing the next update