iOS battery drain issue resolve in 13.5

kbraines wrote:

Apple, when you are going to address these issues that we are all having with battery draining due to update?

This is a user-to-user forum. Apple is not reading here for feedback or suggestions. You can discuss your concerns with them by using the Contact Support link at the top right of every page of these forums.

Not true, it’s a nightmare. The store associates are extremely rude and can use customer service training. Telephone support is disconnected. Mailed replacement phone (full price) is first charged to your bank then returned weeks later to your bank. If you end up at a certified repair store they won’t know anything about your case and you will have to talk with 5 Apple support agents to rectify to the store. Then there is the problem of store not having the correct part. Also due to c19, good luck getting appointment. Oh, and good luck convincing anyone of you problem. They will treat you as if you are from Mars. Overpriced products with awful customer care.

That has never been my experience with Apple's service. They've always treated me with respect, gone out of their way to help me (did a minor repair on a track pad on a 7-year old MBA for free), explained everything they were doing and gave me reasonably accurate time lines.

Before Apple Stores existed, I used to take my Macs to an Authorized Apple Service Provider. They were also wonderful. They did minor repairs for free, handled warranty work with Apple for me.

Of course, I spent twenty years in retail myself. I understand that it's important to treat retail employees with respect as dealing with the public is very hard. Customers are frequently rude, dismissive and condescending. I try to be pleasant, friendly and respectful. It is rare that I don't get good service with any retailer.

I submitted a complaint to Apple themselves and they are going to come back to me - I pointed out that there are more than a few on this forum who are not happy customers as there batteries have gone from reliable to diabolical in one upgrade and they need to sort it - watch this space ..............

Any response? I submitted a complaint too, after I was online with a CS rep that said that I had to send my phone in for repair and pay for it, even though the battery health is 100% and they found no hardware issues. Does anyone smell a class action lawsuit?

Just discovered that a certain email address I was given to help us solve this issue has meant that my post( & am certain the person who supplied its )post has meant those comments were removed - seems Apples Big Brother can monitor this discussion site but still haven’t fixed the issues we have !!!

That person is me. Indeed the comments and the email address has been removed stating that it may start a petition of some sort (most probably against Apple). And we’re back to sq one. But email from my side has already been sent. We’ll wait & see.

Got it, will try the same tonight and will let you know. But please we request a proper solution to this from Apple (so keep this thread alive), as this is not a way to own and use the device from a renowned brand. I owe you a thanks more than an apple support so far coz i’ve got something at-least to try. P.S My iPhone (especially in the state it is now) - PUBG is a dream lol.

smokaijo wrote:

Apples Big Brother can monitor this discussion site but still haven’t fixed the issues we have !!!

This is a user-to-user forum. Apple's participation here is largely limited to monitoring posts to make sure they adhere to the terms of use. There are some employees tasked with answering posts that have gone unanswered for more than 12 hours and which can be answered with a referral to a support article.

Apple does not participate in this sort of discussion. If you want to deal directly with Apple, you will need to contact them. You an start with the "Contact Support" link at the top right of every page of these forums.

smokaijo wrote:

IdrisSeabright I have contacted Apple already - I did at the beginning and announced that I had done so on the forum - but you must of missed that part of the thread!!

My point, to anyone who may be reading, is that Apple does not make those sorts of replies here.

I have got replies on almost all of my posts here on thread by IdrisSeabright urging me to contact Apple for this issue and also Apple is not monitoring these posts. Bro that we understand, but almost all of us are here with a genuine issue and wants a resolve in some way or fashion. Most of us had already contacted Apple support, directy or indirectly. Take me for instance, i did not know about this forum until i faced these complications, i searched on google and got to know over 150 more customers like me facing the same issue. Not taking in account all those who still don’t know about this forum. We all came here coz we are all sick n tired of this issue and we can’t seem to find a way to overcome this by any available solution for a device for which we have paid over $1000. And on our outcry for help, you are suggesting what we should do when that is exactly what we have done so far. Are you an Apple employee IdrisSeabright???

I have the Iphone SE Gen 1. I was considering getting the SE 2020.. but now that i see the issue is on nearly all phones, even new ones.. why would i give them any more money for the f-up?

I have submitted 15 requests for support.. 0 have been answered.

I have spoken to 3 different agents online after they told me that I needed pay for repair, however they could not find any issues with my phone. I said I wanted to file a complaint, and they told me OK and that someone would contact me.

[Edited by Moderator]

If you want to file a complaint, call back and ask to speak to a supervisor.

I'd also suggest that, as soon as it's possible where you live, you take your phone into a store and have an actual person look at it.

I did speak to a supervisor. Their response was "We already have a case on this, but you need to pay to have it fixed". No joke, they know about the problem but want you to pay them. I was supposed to receive a call back.

Doing a simple google/bing search about 13.5.1 battery issue yeilds thousands of results. tom's hardware has picked up on the issue, so have many local tv stations. We aren't making this up.