Issues Apple Music on CarPlay

I had the same problem and I figured out how to fix it...

On your iPhone, open Apple Music and click the “Listen Now” tab. Go through the steps of choosing genres and artists you like. Make sure this task is completed in it’s entirety. Now go back to CarPlay and click over to Library then back to “Listen Now”. This solved the problem for me.

Apple certainly needs to write better handling for this “glitch.” Perhaps a friendly message that reads, “Please launch Apple Music on your iPhone and complete the setup process on the “Listen Now” tab.”

Hopefully this resolves the issue for you guys. Let me know :-)

Yesterday I decided to load the Apple iOS 14 Public Beta, and I'm happy that I did. My issue with Apple Music in CarPlay is now resolved. iOS 14 has a new version of Apple Music, and the "For You" tab that was causing my issue no longer exists in the new version. Those music preferences based on your library and likes are now under a "Listen Now" tab. All Apple Music functions in CarPlay are now working for me in iOS14... and I have really nice new CarPlay wallpaper as a bonus.

It may be worth removing Apple Music from your phone altogether (long press, remove app, delete from phone), then reinstall from the App Store. Apple removed the ability to reset your preferences for Apple Music which would have been my logical next step. Perhaps a call to Apple to ask a rep to manually reset this for you would work? I’m almost certain this is the reason for the issues discussed above. Let me know how it goes.

Hi all,

I’ve just updated to 14.4.1 and try the explore browse thing and worked in one of my iPhones, I haven’t tried yet with the other one, but I think that is fixed with the last iOS release

Solved with iOS 14.4.1 👍

Finally is solved!

it's working on iOS 14.4.1

i had exactly the same issue,

this solved the problem for me

• Restart your iPhone
• plug your iPhone to use CarPlay
• Done!

Hello pabdel86,

I understand from your question that your are having issues connecting to Apple Music. I can certainly help you with this!

I would start with referencing this article: If you can't connect to the App Store, iTunes Store, or other Apple services

I hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!

Cheers.

After wasting my time about 4 months with apple engineering team finally they informed me that ‘Browse’ tab not connecting to apple music because some features in CarPlay not available in my country (Egypt). I don’t believe them because all other features working fine.i think it’s hard to them solving this issue

So i’ decided to use Spotify I’ll not waste my money and my time again with apple music

https://www.apple.com/eg/ios/feature-availability/#apple-carplay

This is not solved by any means. I engourage everybody to file for a bug report here as this looks clearly an iOS bug. https://www.apple.com/feedback/

For me, it also started with iOS 13, not fixed on any update. The "Explore" tab works in the iPhone, and you can even trigger a playlist from there, it is just that in Carplay's dashboard it shows an error that clearly isn't happening in the phone. Looks more like a GUI issue.

I am in Mexico City, car is Suzuki Swift w/latest firmware, latest iOS 13.7 on an iPhone XR

pabdel86,

At this point I would say that the next best step would be to reach out to Apple Support.

Hopefully this resolves your issue!

Cheers

pabdel86,

Thank you for the additional information regarding your device.

I found an article that isn't exactly your issue, but the troubleshooting/results may be exactly what you need.

Apple Music / CarPlay Interaction Problem

Cheers.

Same issue here, tabs “for you” and “browse” not working. At “for you” the spinning wheel keeps spinning but won’t play, and at “browse” I read the same error message. Funny enough, if I open my iphone, select “for you” on Music on my iphone, and press play on any music, it plays on carplay and shows on “now playing”. Same thing if start a “browsed” music on my iphone. I’ve called my local Apple support, they’re not aware of any issue so far. IMHO, it’s a carplay issue from the newest iOS update. But it does sucks

Maybe it happened because once you migrated phone, you also upgraded the iOS version? In my tests, it wasn’t about the phone, but iOS version. 12 was working fine. Issues started with 13. Btw, tested the iOS 14 Beta v3 already with no success. Probably they are not looking into it...

Hi everyone, as I posted before, I shared the issue with Apple through the beta feedback app a few weeks ago. I just tested the iOS 14 Beta 5 and I confirm it’s now working! Doesn’t feel it’s totally build, but at least it’s now loading some playlists on the browse tab. I will keep you all posted.