Issues Apple Music on CarPlay

After wasting my time about 4 months with apple engineering team finally they informed me that ‘Browse’ tab not connecting to apple music because some features in CarPlay not available in my country (Egypt). I don’t believe them because all other features working fine.i think it’s hard to them solving this issue

So i’ decided to use Spotify I’ll not waste my money and my time again with apple music

https://www.apple.com/eg/ios/feature-availability/#apple-carplay

I tested with iOS 12 and it all worked well. But every version of the iOS 13 that I tried and also the iOS 14 beta 1 are all still reproducing the issue. Hope Apple can figure this out. Im about to move to Spotify as these tabs to me are at the core of the experience with the product.

I have had the same issue on both versions of iOS 13. It only happens with Apple Music on CarPlay. When making selections on the "For You" tab in CarPlay, I just get a spinning wheel, and no selection is made. This is particularly frustrating because one of the most useful features of Apple Music is to find music for you based on your likes.

If I pick up my phone, I can make a "For You" selection in Apple Music without a problem and it will play on CarPlay, but that defeats the purpose of CarPlay. I need to be able to use the CarPlay screen in the vehicle. This is the only thing that is not working in CarPlay, but it was fine on iOS 12. Apple Music does not have this issue on my iPhone, my iMAC, or my MacBook Pro, so it's not an issue with Apple Music. It only happens in CarPlay.

I have turned off and restarted Bluetooth, Siri, and iCloud Music Library. I have also uninstalled and reinstalled the Bluetooth and CarPlay profiles in the vehicle. I also reset the Network Settings. Nothing solves this issue for me.

Well, it appears we finally have this in the queue for some technical resolution from Apple. After having done a full restore of my phone as recommended by Apple support with no resolution, I just spent 2 hours on both chat and live telephone with Apple Technical Support. I detailed the issue with two separate Senior Advisors of Technical Support (Angela and Michelle), who were both excellent in trying to identify the exact issue(s) and get this escalated for resolution. I also sent them a screen print of the CarPlay screen just spinning on the For You tab selections. They documented the details and previous attempts at resolution with no results, and they have now escalated it to the engineering team. There is normally a 4-business day timeframe for assessment and next steps. They scheduled a follow-up call with me for next Thursday. Hopefully we finally got this to the right people for recognition and resolution.

I’m in iOS 14.3 with an iPhone 12 Pro Max in a BMW with CarPlay and it doesn’t work. This time I have reset my iPhone settings and still don’t fix the issue. Seems to be something related to the wifi connection.

Hey pabdel86, you all right? I’m experiencing exactly the same issue... had a few absolutely frustrating conversations with Apple support (they really try everything they can to get rid of you) then tried a lot of things by myself... please let me know if you found a solution. Looking forward.

I’m having the same issue, with “for you”and “browse” tabs. It’s frustrating, but I think it started to happen since the last iOs update. Not sure how to fix it. I tried to unpair my iphone with carplay, but still not working.

Thx man. I also did this whole process that you described. At the end, I ended up joining the iOS beta 14 to see if they were solving the issue in the new version, but no. And because of that, the customer support decided not to continue with my case - they said that once I installed the Beta I have to go after the specific support channels for developers... Yesterday I did a full report on the issue through the Feedback App that's installed with the beta version. Hope this all together that we are doing will raise a flag at their engineer team... Please let's keep the conversation.

Hi, I have the same problem with my Iphone 11 Pro Max iOS 13.6 and Carplay on my Audi E-tron. When I click on items in the "for you" tab, it just keeps spinning. Same issue with Carplay Wireless or via USB.

Well, right now it's just a wait and see what happens situation. I am really disappointed in the follow-up I received. The first follow-up request from the engineering team was for them to run a diagnostic on my phone (iPhone 11 Pro Max). It appears that they simply won't acknowledge the fact that everything was running just fine on iOS 12, and this began with the first version of iOS 13. They ran the diagnostic on my phone, and in the follow-up call 2 days later asked me to turn off the Wifi hotspot in my car (2020 Toyota RAV4), and then try CarPlay again to see if it solves the problem. Well, the Wifi in my car was not turned on, but I toggled it on and then back off anyway. Nevertheless, it still did not solve the problem. They said that if that did not solve the problem, send them a video of the problem occurring. I had already sent them a screenshot of the spinning wheel, but apparently that wasn't enough to satisfy them, so I sent a video. That was 3 days ago and I have not heard backs of yet. The 2 call backs I received were not from an engineer, but rather from a Senior Advisor relaying the messages from the engineering department.

At this point I am not very hopeful for a fix. I will probably end up discontinuing Apple Music and going with Spotify, but my new billing cycle just started, so I guess I'll stick it out for another month to see if there is a fix.

Same problem for me with "for you" sub menu tabs, the first choices on the screen (the mixed playlists ) are working, the specific tab for music gender not.

it's annoying, this was one of the best features of CarPlay , on the iPhone everything works.

No other issues founded, everything else of Apple Music on CarPlay works.

Just updated @ iOS 13.6.1

Same here guys. iOS 14 Beta 5 felt like it was fixed, but then on the Beta 6 it's broken again. Sorry for the false alarm. Also, GPS on the CarPlay interface is totally out of sync, breaking as well Maps, Google Maps and Waze. Anyone experiencing this? Once I connect the iPhone to CarPlay GPS gets totally crazy, not moving or moving to very far places (issue with the new "precise location maybe?)

I to have the same issues with Apple Music in CarPlay and have had them for the past several months. This behavior also exists in other 3rd party apps like Tune-In Radio and iHeart Radio. In addition I also have issues with Waze completely taking over and locking the volume settings on my cars infotainment system each time I launch Waze....crazy! I was also considering ditching Apple Music and switching to Spotify but I’m now convinced that all of these issues / bugs are within CarPlay because out side of CarPlay. I’ll wait for the next iOS update before making a decision on what to do.