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I subscribed recently on Apple Music, so I see an issue when I click on Browse tab, appears a message: "There was a problem connecting to Apple Music"
Note: This issue is not reproduced on Spotify in Browse tab.
IOS: 13.5
iPhone 8 Plus
Hi, thank you for reply!
I saw the page you sent, but all that is Ok on my iPhone. I forgot to mention that “for you“ tab and “library“ are working correctly on CarPlay, issue is only with “browse“ tab.
Could you please help?
@Kirkphillip, I have no option to go through those steps anymore. I completed that process years ago when I first subscribed to Apple Music. When I click the Listen Now tab on my phone it just shows top picks, recently played, made for you etc. etc. But no option to redo the choosing of artists/genres.
It may be worth removing Apple Music from your phone altogether (long press, remove app, delete from phone), then reinstall from the App Store. Apple removed the ability to reset your preferences for Apple Music which would have been my logical next step. Perhaps a call to Apple to ask a rep to manually reset this for you would work? I’m almost certain this is the reason for the issues discussed above. Let me know how it goes.
I’m in iOS 14.3 with an iPhone 12 Pro Max in a BMW with CarPlay and it doesn’t work. This time I have reset my iPhone settings and still don’t fix the issue. Seems to be something related to the wifi connection.
I've just installed the retrofit kit on my Mazda3 so I can have the CarPlay and this was the first thing that I notice, on the Browse tab it always says ".. Can not connect to Apple Music", I tried with two iPhones with ios14.4 one XS Max and 11,
The issue still conntinue...
i had exactly the same issue,
this solved the problem for me
Have the same issue and i waste my time with apple support. Hope new update 13.6.1 resolve the issue i’ll test it tomorrow
After updating to ios 14 beta 6 listen now and radio and library works fine but browse tab still not working
Same problem as you. The "Browse" tab is not working. Did anyone succeed in solving this?
Iphone XS Max
Jetta 2019 - R-Line
IOS 14
That's how it's working. I checked every time we had an iOS update and it didn't work. that's why in this version I dare say that if it worked for me
Finally is solved!
it's working on iOS 14.4.1
pabdel86,
At this point I would say that the next best step would be to reach out to Apple Support.
Hopefully this resolves your issue!
Cheers
Hi fabianocoura, No, no solution so far :( still issue is reproducible. I have talk with some friends, they also can reproduce it.
hi @fabianocoura,
It's an interesting finding, this confirms that this is iOS issue and not exactly an Apple Music issue.
User level:
Any comment? We need more attention on this.
Have you solved this? The same thing is happening to me.
Exact same thing here. Really annoying.
Apple, please fix this asap.
Issues Apple Music on CarPlay
