I subscribed recently on Apple Music, so I see an issue when I click on Browse tab, appears a message: "There was a problem connecting to Apple Music"
Note: This issue is not reproduced on Spotify in Browse tab.
IOS: 13.5
iPhone 8 Plus
I had the same problem and I figured out how to fix it...
On your iPhone, open Apple Music and click the “Listen Now” tab. Go through the steps of choosing genres and artists you like. Make sure this task is completed in it’s entirety. Now go back to CarPlay and click over to Library then back to “Listen Now”. This solved the problem for me.
Apple certainly needs to write better handling for this “glitch.” Perhaps a friendly message that reads, “Please launch Apple Music on your iPhone and complete the setup process on the “Listen Now” tab.”
Hopefully this resolves the issue for you guys. Let me know :-)
Guys, an update on my end as well - The iOS14 GM didn't work as well and, to make it worse, the GPS got absolutely crazy. Once the phone is connected to the Carplay, both the phone and the Carplay apps starts presenting completely inaccurate positions, miles away from where you actually are. It doesn't move as expected - keeps jumping around and most of the time it completely freezes the interface. Once I disconnect the phone, the car keeps displaying the last frozen screen and a cable reconnection doesn't work as well. I have to turn off entirely the car and wait a few minutes for the system to "reset", and then I'm able to start a new connection with the car. All other apps working well, but when I try once again to use any map app that gets the GPS position (Apple Maps, Waze or Google Maps) it freezes again. None of it was happening on iOS13 on the same hardware (a pretty new unit from a Land Rover 2020).
Same behaviour and issues on the iOS 14.2 Dev Beta as well. All reported using the Feedback App, but no reaction by Apple so far.
Any of you having anything similar to this? Do you guys believe Apple has access to our complains here as well?
@Kirkphillip, I have no option to go through those steps anymore. I completed that process years ago when I first subscribed to Apple Music. When I click the Listen Now tab on my phone it just shows top picks, recently played, made for you etc. etc. But no option to redo the choosing of artists/genres.
Neither for me.
Definitely it’s a bug.
Yesterday I’ve tried something different, this time I opened in both devices (CarPlay and iPhone) detecting that in the phone works fine, but it doesn’t in CarPlay screen)
I've just installed the retrofit kit on my Mazda3 so I can have the CarPlay and this was the first thing that I notice, on the Browse tab it always says ".. Can not connect to Apple Music", I tried with two iPhones with ios14.4 one XS Max and 11,
The issue still conntinue...
Hi fabianocoura, No, no solution so far :( still issue is reproducible. I have talk with some friends, they also can reproduce it.
hi @fabianocoura,
It's an interesting finding, this confirms that this is iOS issue and not exactly an Apple Music issue.
User level:
Any comment? We need more attention on this.
Have you solved this? The same thing is happening to me.
Exact same thing here. Really annoying.
Apple, please fix this asap.
Yeah, I'm re-thinking too . I won't pay for an app that Apple is doesn't pay so much attention.
Do you know what the process is from here? I have the exact same issue and have been restored and reset everything, so hoping your leg work comes to fruition. Thanks.
Have the same issue and i waste my time with apple support. Hope new update 13.6.1 resolve the issue i’ll test it tomorrow
issue still exit after updating to IOS 13.6.1 And theres is ignoring from apple resolving the issue
Is “browse” tab working with you?
Yes, everything works, only the specific part (funk, dance etc..) of "for you" don't work, mixes are working
I have the same problem in CarPlay as you described.
Apple please, solve this annoying problem!
Issues Apple Music on CarPlay
