Issues Apple Music on CarPlay

Hello pabdel86,

I understand from your question that your are having issues connecting to Apple Music. I can certainly help you with this!

I would start with referencing this article: If you can't connect to the App Store, iTunes Store, or other Apple services

I hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!

Cheers.

pabdel86,

Thank you for the additional information regarding your device.

I found an article that isn't exactly your issue, but the troubleshooting/results may be exactly what you need.

Apple Music / CarPlay Interaction Problem

Cheers.

This is not solved by any means. I engourage everybody to file for a bug report here as this looks clearly an iOS bug. https://www.apple.com/feedback/

For me, it also started with iOS 13, not fixed on any update. The "Explore" tab works in the iPhone, and you can even trigger a playlist from there, it is just that in Carplay's dashboard it shows an error that clearly isn't happening in the phone. Looks more like a GUI issue.

I am in Mexico City, car is Suzuki Swift w/latest firmware, latest iOS 13.7 on an iPhone XR

Aright,

iOS 14, same thing: Browse tab just fails stating "it can't connect to Apple Music" even when the connected phone shows this tab's content perfectly.

As discussion forums are intended for collaboration, not ranting neither reporting issues to Apple. I encourage you all going to https://www.apple.com/feedback/ and fill a bug report. That's where apple picks up what's wrong, not here.

I am reporting using iOS 14 on a Suzuki Swift, from Mexico.

My regards to you all!

After wasting my time about 4 months with apple engineering team finally they informed me that ‘Browse’ tab not connecting to apple music because some features in CarPlay not available in my country (Egypt). I don’t believe them because all other features working fine.i think it’s hard to them solving this issue

So i’ decided to use Spotify I’ll not waste my money and my time again with apple music

https://www.apple.com/eg/ios/feature-availability/#apple-carplay

After wasting my time about 4 months with apple engineering team finally they informed me that ‘Browse’ tab not connecting to apple music because some features in CarPlay not available in my country (Egypt). I don’t believe them because all other features working fine.i think it’s hard to them solving this issue

So i’ decided to use Spotify I’ll not waste my money and my time again with apple music

https://www.apple.com/eg/ios/feature-availability/#apple-carplay

Neither for me.

Definitely it’s a bug.

Yesterday I’ve tried something different, this time I opened in both devices (CarPlay and iPhone) detecting that in the phone works fine, but it doesn’t in CarPlay screen)

Hey pabdel86, you all right? I’m experiencing exactly the same issue... had a few absolutely frustrating conversations with Apple support (they really try everything they can to get rid of you) then tried a lot of things by myself... please let me know if you found a solution. Looking forward.

I’m having the same issue, with “for you”and “browse” tabs. It’s frustrating, but I think it started to happen since the last iOs update. Not sure how to fix it. I tried to unpair my iphone with carplay, but still not working.

I tested with iOS 12 and it all worked well. But every version of the iOS 13 that I tried and also the iOS 14 beta 1 are all still reproducing the issue. Hope Apple can figure this out. Im about to move to Spotify as these tabs to me are at the core of the experience with the product.

Same issue here, tabs “for you” and “browse” not working. At “for you” the spinning wheel keeps spinning but won’t play, and at “browse” I read the same error message. Funny enough, if I open my iphone, select “for you” on Music on my iphone, and press play on any music, it plays on carplay and shows on “now playing”. Same thing if start a “browsed” music on my iphone. I’ve called my local Apple support, they’re not aware of any issue so far. IMHO, it’s a carplay issue from the newest iOS update. But it does sucks

No progress. Installed the iOS 14 Beta 2 and the issue persists. Feels like we need to identify more people experiencing the same issue, so Apple can have a loot at it... Also, please report on the "Feedback" app, so they can review it.

I have had the same issue on both versions of iOS 13. It only happens with Apple Music on CarPlay. When making selections on the "For You" tab in CarPlay, I just get a spinning wheel, and no selection is made. This is particularly frustrating because one of the most useful features of Apple Music is to find music for you based on your likes.

If I pick up my phone, I can make a "For You" selection in Apple Music without a problem and it will play on CarPlay, but that defeats the purpose of CarPlay. I need to be able to use the CarPlay screen in the vehicle. This is the only thing that is not working in CarPlay, but it was fine on iOS 12. Apple Music does not have this issue on my iPhone, my iMAC, or my MacBook Pro, so it's not an issue with Apple Music. It only happens in CarPlay.

I have turned off and restarted Bluetooth, Siri, and iCloud Music Library. I have also uninstalled and reinstalled the Bluetooth and CarPlay profiles in the vehicle. I also reset the Network Settings. Nothing solves this issue for me.