Issues Apple Music on CarPlay

I subscribed recently on Apple Music, so I see an issue when I click on Browse tab, appears a message: "There was a problem connecting to Apple Music"

Note: This issue is not reproduced on Spotify in Browse tab.


IOS: 13.5

iPhone 8 Plus


Posted on May 21, 2020 2:43 PM

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Posted on Oct 12, 2020 3:06 AM

I had the same problem and I figured out how to fix it...


On your iPhone, open Apple Music and click the “Listen Now” tab. Go through the steps of choosing genres and artists you like. Make sure this task is completed in it’s entirety. Now go back to CarPlay and click over to Library then back to “Listen Now”. This solved the problem for me.


Apple certainly needs to write better handling for this “glitch.” Perhaps a friendly message that reads, “Please launch Apple Music on your iPhone and complete the setup process on the “Listen Now” tab.”


Hopefully this resolves the issue for you guys. Let me know :-)

82 replies

Jul 26, 2020 6:07 AM in response to pabdel86

I've had this problem ever since upgrading from iPhone 7 to iPhone 11 pro. It's been 6 months now, the "browse" tab will not connect. I do not have any issues with the "for you" tab. I was also hoping updating to the ios 14 beta would solve the problem but it's the same. Signed in/out of app store account. Rest network settings (which solved another error when google maps stopped loading the map) but nothing works for this error.

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Issues Apple Music on CarPlay

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