Update 13.5

Is anyone else having issues with 13.5 update when you open apps it tells you that you must buy it as it is no longer shared with you for free apps???

iPhone XR, iOS 13

Posted on May 22, 2020 9:01 AM

Reply
Question marked as Top-ranking reply

Posted on May 22, 2020 3:39 PM

I have this problem too. Something with the authentication must have become corrupted.


The solution is to “Offload” the app and reinstall. Unlike deleting the app, offloading it will not delete the data for that app stored on your phone.


Settings > General > iPhone Storage


Select the problematic app and tap Offload App. You can immediately reinstall from the same screen or reinstall later when you need the app.

8 replies
Question marked as Top-ranking reply

May 22, 2020 3:39 PM in response to Dannowen

I have this problem too. Something with the authentication must have become corrupted.


The solution is to “Offload” the app and reinstall. Unlike deleting the app, offloading it will not delete the data for that app stored on your phone.


Settings > General > iPhone Storage


Select the problematic app and tap Offload App. You can immediately reinstall from the same screen or reinstall later when you need the app.

May 23, 2020 10:44 AM in response to Dannowen

I have several apps that won't open after updating to 13.5. I don't get any message, apps start then just close. I tried deleting an app and then tried to reload from App Store, it never reloads just get a spinning circle and then quits after a while. I tried to sync to my iMac and after a about a min I get a message saying that that the sync failed....

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Update 13.5

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.