You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
My phone is on the black screen "support.apple.com/iphone/restore and after I press the lock button/volume down button after the Apple logo appears then it turns off and then it turns on again.It wont stop.
iPhone 7 Plus
Force restart iPhone - Apple Support ⬇︎⬇︎TRY THIS AGAIN, and if force restart does not work...try putting it in Recovery Mode...
Press and hold both the volume down button and the Sleep/Wake button.
When the Apple logo appears, release both buttons.
Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
If that does not work try to put your phone in Recovery Mode...⬇︎⬇︎ full instructions in the link above...⬆︎⬆︎
Short instructions...⬇︎⬇︎
Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
It may take a few tries to get into Recovery Mode but when you do then the phone will be recognized...
Force restart iPhone - Apple Support ⬇︎⬇︎TRY THIS AGAIN, and if force restart does not work...try putting it in Recovery Mode...
Press and hold both the volume down button and the Sleep/Wake button.
When the Apple logo appears, release both buttons.
Note: If iPhone still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.
If that does not work try to put your phone in Recovery Mode...⬇︎⬇︎ full instructions in the link above...⬆︎⬆︎
Short instructions...⬇︎⬇︎
Connect your device to a computer. On a Mac with macOS Catalina 10.15, open Finder. On a Mac with macOS Mojave 10.14 or earlier, or on a PC, open iTunes.
Press and hold the Top (or Side) and Volume Down buttons at the same time. Keep holding them until you see the recovery mode screen.
It may take a few tries to get into Recovery Mode but when you do then the phone will be recognized...
Hey there, I apologize that you're having issues with your iPhone.
Try to plug it in to a power outlet, and let it sit and charge for a few minutes. If that doesn't work, try pressing and holding on the on/off button. If nothing happens, contact Apple through this link: https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23362
I hope this helps!
Stuck on an on/off Apple logo
